Dispute Resolution Case Manager / Customer Relations Specialist
Challenge yourself in handling higher lever customer complaints and escalations within a Big Four bank.
Summary about this job
Banking & Finance Law
Company: Randstad - Business Support
Location: Sydney
Work type: Contract/Temp
Salary: Up to $45 p.h. + super
Phone: +61-8-1177-8151
Fax: +61-8-3891-9075
E-mail: n\a
Site: n\a
Detail information about job Dispute Resolution Case Manager / Customer Relations Specialist. Terms and conditions vacancy
- End - to - end dispute resolution case management
- Big Four Bank located near Parramatta Westfield
- $45/hr + super with the opportunity to earn a permanent position
- End - to - end dispute resolution case management
- Big Four Bank located near Parramatta Westfield
- $45/hr + super with potential to earn a permanent position
Challenge yourself in handling higher lever customer complaints and escalations within a Big Four bank. Strengthen your case management port folio across disputes resolution.
Your new company
Push yourself within the Customer Relations arm of a bank renowned for leading the Australian financial services space. Develop within a team of skilled individuals, who are highly involved in their case management, delivering outcomes with integrity and sensible financial practice.
Your new role
Manage disputes resolutions cases spanning across credit, lending, financial hardship, debt collections and other consumer banking areas. Interpret complaints documentation and pass appropriate resolution with respect to applicable legal/regulatory issues. Perform extensive and thorough investigations into cases that are beyond negotiated resolution outcomes. Compile comprehensive correspondence and reporting on cases.
Your skillset and experience
- At least one year experience in disputes resolution case management within banking and financial services
- High awareness of legal and regulatory issues relevant to industry and work flow
- Extensive knowledge and engagement with the Ombudsman
- Bachelor in Law is favourable
- Proficient communication skills
Your benefits
Shape your career within a Big 4 bank and enjoy opportunities beyond this role. Your new team is a collaborative, high functioning team that values delivering fair outcomes with integrity and quality. Enjoy convenience of office being just minutes from Parramatta Station and Westfield.
Your next step
To launch your career, click ‘apply now’ or contact Nayomi, Consultant on 8215 1037.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.