Legal Help Lawyer
Provide legal advice and/or information and referral services to the community in a contact centre environment.
Summary about this job
Other
Company: Victoria Legal Aid
Location: Melbourne
Work type: Full Time
Salary: $66,171 - $85,630 pro rata plus super
Phone: +61-3-1923-6995
Fax: +61-2-9987-2732
E-mail: n\a
Site: n\a
Detail information about job Legal Help Lawyer. Terms and conditions vacancy
- Salary commensurate with experience, range: $66,171 - $85,630 pro rata + super
- Attractive employee benefits including salary packaging
- Full and Part Time maximum term contract positions available
- Salary commensurate with experience, range: $66,171 - $85,630 pro rata plus superannuation
- Attractive employee benefits including salary packaging
- Full and Part Time maximum term contract positions available
- Work life balance and flexible hours
About the role:
Victoria Legal Aid's (VLA) Legal Help service is the entry point for Victorians seeking legal assistance. The service assists over 132,000 Victorians over the telephone each year providing information, legal advice and referrals on a wide variety of legal issues. This service is provided in English and over 20 other languages.
You will provide timely legal triage, information and advice over the telephone and in person. on a range of legal matters, that is accurate, communicated clearly and facilitates access for the public to the services of VLA and other agencies. This position requires you to hold a valid practising certificate. It does not involve ongoing case work or court advocacy.
Please note: it is a requirement of the role that successful candidates will undertake a compulsory full time 2 week intensive training period upon commencement.
About you:
You are an experienced lawyer with high level legal diagnostic and problem solving skills. You can demonstrate the capacity to diagnose legal problems to accurately assess and address client needs. You have an understanding of the referral service practice and knowledge of legal, community and welfare organisations. You are a team player and can work within a fast paced environment.
Crucial to your success in this role will be your high level interpersonal skills, including the ability to communicate effectively with clients over the phone whilst understanding their legal needs. You will have a good understanding of the key challenges experienced by vulnerable individuals and groups experience accessing legal services.
Fluency in a language other than English will be highly regarded.
This is an opportunity to be part of a unique and dynamic service providing an accessible and holistic intake and referral triage service aimed at ensuring that Victorians are provided with the appropriate services to support their legal needs.
Employee benefits:
We offer attractive employment benefits including salary packaging (excluding casual roles) making part of your salary tax-free and increasing take-home pay, flexible working arrangements, family friendly policies and opportunities for professional development. The work is both challenging and rewarding and our staff are supported by experienced and capable managers as well as a range of internal departments and programs committed to staff safety and development. VLA has a friendly and inclusive culture of people working to make a difference in the lives of disadvantaged Victorians.
How to apply:
Submit a current resume and completed Candidate Application Form addressing the specified key selection criteria. Separate responses to all of the key selection criteria outlined in the position description are not required. You must complete the candidate application form to be considered for this role.
For further information review the attached position description or contact Robert Catania, Operations Manager on (03) 9269 0302.
Closing date for applications: 11.59pm Sunday 29 July 2018.