Case Analyst - Banking and Finance
Interested in a career in alternative dispute resolution? Want to join an organisation which actively promotes work life balance?
Summary about this job
Litigation & Dispute Resolution
Company: Financial Ombudsman Service
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-6994-6266
Fax: +61-7-4335-3233
E-mail: n\a
Site: n\a
Detail information about job Case Analyst - Banking and Finance. Terms and conditions vacancy
- Join an organisation which values work life balance
- Health, wellbeing and social programs and learning and development opportunities
- Excellent location near Southern Cross Train Station
About AFCA
The Australian Financial Complaints Authority (AFCA) will commence on 1 November 2018, providing consumers and small businesses with easy access to a single scheme to resolve complaints about products and services provided by financial firms.
AFCA will replace the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and the Superannuation Complaints Tribunal (SCT).
About the role
We are looking to appoint a Case Analyst on a full-time, fixed-term contract until 30 June 2020 specialising in banking and finance related matters.
This is an exciting opportunity to use your legal and/or industry experience to resolve standard disputes whether by negotiation, conciliation or investigation and assessment.
Skills & experience
The ideal candidate will have:
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A number of years of legal and/or industry experience in banking, finance or credit;
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Legal, finance and/or commerce degree;
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A sound understanding of the applicable legal and industry framework;
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A good understanding of business principles and commercial practices in relevant financial industry sectors, particularly credit;
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Strong written and analytical skills essential for decision making;
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Interest in, or experience working in, alternative dispute resolution; and
- The ability to manage a caseload in an efficient, fair and timely manner with a clear customer focus on achieving timely and fair outcomes.
Benefits and culture
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Genuine career development opportunity
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Positive work/ life balance encouraged with potential flexible working arrangements
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Salary packaging options
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Extensive health and wellbeing initiatives including an onsite employee assistance program
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Fun social events
AFCA promotes a workplace that values fairness, respect and social and cultural diversity. Aboriginal and Torres Strait Islander peoples, people with disabilities and people from different cultural backgrounds are encouraged to apply.
Apply
If you are interested in pursuing this opportunity, please submit your CV and covering letter.
For more information about this role please visit www.afc.org.au/careers.