Case Analyst - General Insurance
Join the Australian Financial Complaints Authority (AFCA) during this exciting time of growth and work within our General Insurance team.
Summary about this job
Litigation & Dispute Resolution
Company: Financial Ombudsman Service
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-9597-7922
Fax: +61-2-4506-4135
E-mail: n\a
Site: n\a
Detail information about job Case Analyst - General Insurance. Terms and conditions vacancy
- Exciting time of growth
- Genuine career development and fantastic work/life balance offered
- Excellent location near Southern Cross Station
About AFCA
The Australian Financial Complaints Authority (AFCA) will commence on 1 November 2018, providing consumers and small businesses with easy access to a single scheme to resolve complaints about products and services provided by financial firms.
AFCA will replace the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and the Superannuation Complaints Tribunal (SCT).
About the role
Due to internal promotion we have a vacancy for a Case Analyst to join our General Insurance team initially commencing on a full time, fixed term contract through to 30 June 2020 where you can positively contribute to the community on a daily basis.
This is an exciting opportunity to use your legal and/or industry experience to resolve standard disputes whether by negotiation, conciliation or investigation and assessment.
Demonstrated Skills
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Solid experience within legal and/or industry related experience
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Ability to draft detailed, logical, well explained and comprehensive decisions in plain English or demonstrated ability to gain the necessary skills
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Strong communication skills to be able to conduct conciliations and negotiations
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The ability to manage multiple cases in an efficient manner providing a supportive customer focus to achieve fair and timely outcomes
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Tertiary qualifications in legal, finance and/or commerce highly valued
Benefits
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Genuine career development opportunity
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Positive work/ life balance encouraged with potential flexible working arrangements
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Salary packaging options
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Extensive health and wellbeing initiatives including an onsite employee assistance program
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Fun social events
AFCA promotes a workplace that values fairness, respect and social and cultural diversity. Aboriginal and Torres Strait Islander peoples, people with disabilities and people from different cultural backgrounds are encouraged to apply.
To apply for this role, please submit your CV and covering letter.