Case Manager - General Insurance

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Make a difference to the community and be part of the exciting new Australian Financial Complaints Authority (AFCA) within our General Insurance Team

Summary about this job

Litigation & Dispute Resolution

Company: Financial Ombudsman Service

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-3-3753-7375

Fax: +61-3-9137-3420

E-mail: n\a

Site:

Detail information about job Case Manager - General Insurance. Terms and conditions vacancy

  • Exciting time of growth with multiple roles
  • Genuine career development and a fantastic work/life balance
  • Excellent central location

About AFCA

The Australian Financial Complaints Authority (AFCA) will commence on 1 November 2018, providing consumers and small businesses with easy access to a single scheme to resolve complaints about products and services provided by financial firms.

AFCA will replace the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and the Superannuation Complaints Tribunal (SCT).

About the role

Our new organisation is looking for motivated and committed Case Managers to join our General Insurance dispute team initially commencing on a full time, fixed term contract to 30 June 2020.  

This is an exciting opportunity to use your legal and/or industry experience to resolve complex disputes by negotiation, conciliation, investigation and/or assessment. If you enjoy problem solving and delivering quality and fair outcomes to the community, then this is the role for you. 

Demonstrated Skills

  • Extensive experience within legal and/or general insurance industry  

  • Effective time management to ensure that you deal with multiple cases in accordance with our dispute resolution process and timeframes by negotiating and investigating disputes to ensure fair and impartial dispute outcomes

  • Strong verbal communication skills to allow you to conduct telephone conciliations and facilitate negotiations

  • The ability to write in plain English, clearly identify issues, assess relevant information and draft a well reasoned decision that is logical and easy to understand

  • Tertiary qualifications in legal, finance and/or commerce highly valued

Benefits

  • Genuine career opportunities

  • Positive work/life balance encouraged with potential flexible working arrangements

  • Salary packaging options

  • Extensive health and wellbeing initiatives including onsite employee assistance

  • Fun social events

AFCA promotes a workplace that values fairness, respect and social and cultural diversity. Aboriginal and Torres Strait Islander peoples, people with disabilities and people from different cultural backgrounds are encouraged to apply.

To apply for this role, please submit your CV and covering letter.

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