Customer Support Consultant
We are looking for a Software Support Consultant to join their rapidly-growing team.
Summary about this job
Law Clerks & Paralegals
Company: Private Advertiser
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-9104-6245
Fax: +61-2-9324-4209
E-mail: n\a
Site: n\a
Detail information about job Customer Support Consultant. Terms and conditions vacancy
Smokeball: Customer Support Consultant
Our client is taking the Australian Conveyancing profession by storm and we are looking for a Software Support Consultant to join their rapidly-growing team. Based their Sydney Office, the successful candidate will be given the following responsibilities:
- Providing technical support and customer service to Conveyancers and Law firms
- Building strong client relationships
- Troubleshooting first level technical issues
- Liaising with escalations team for next level technical issues
- Focus on maintaining a high level of client satisfaction
Requirements
Your commitment to great customer service and to build relationships (both with clients and colleagues) will see you win in this role. The ideal candidate will possess the following attributes:
- Experience with using conveyancing or legal software
- Understanding of the conveyancing process
- Excellent verbal and written communication skills
- Ability to work effectively individually and as part of a small team
- Excellent Microsoft Office skills
While training on their solutions will be provided, the ideal candidate will be technologically savvy and have the ability to pick up new software applications quickly.
Benefits
There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential. Our client offers:
- Terrific Benefits – regular social events, gym membership, monthly massages, breakfast and fruit provided
- A great CBD location – only minutes from public transport, city shopping and entertainment
- A fantastic culture – open communication, transparency where practical and quarterly strategic briefings with the CEO.
If this role sounds like you - apply today!