CTP Claims Advisor
In this role you will manage a portfolio of ACT CTP Claims within a team managing direct claimants and solicitor represented claims.
Summary about this job
Personal Injury Law
Company: Hays Talent Solutions
Location: ACT
Work type: Full Time
Salary: n\a
Phone: +61-3-9088-1415
Fax: +61-3-2728-5446
E-mail: n\a
Site: n\a
Detail information about job CTP Claims Advisor. Terms and conditions vacancy
- Manage a varied CTP claims portfolio
- Join a supportive and high calibre team and drive your career forward
- Bring your strong customer focus and help people recover from injury
About the role
The Statutory Claims business aspires to be Australia’s leading Personal Injury Insurer. Our commitment to our people has inspired a culture where we empower them to make decisions and encourage them to succeed, by creating a supportive environment that recognises achievements.
The CTP Claims team currently have an exciting opportunity for a Claims Advisor to manage a portfolio of ACT CTP Claims within a team managing direct claimants and solicitor represented claims.
This busy and varied role will see you managing a portfolio of claims from inception, investigating the liability situation, gathering and analysing medical and rehabilitation data, assessing the value of the claim and negotiating settlement.
Your day-to-day responsibilities will also include:
- Management and negotiation of litigated claims, including communication with claimants and solicitors, by phone, correspondence and/or attending settlement conferences and/or hearings
- Obtaining and reviewing medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims
- Ensuring legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports
- Adopting appropriate strategies are observed to resolve claims cost effectively
- Ensuring early access to appropriate rehabilitation so that injured claimants can achieve optimal recovery from their injuries
- Negotiating claims settlements with either claimants or their solicitors in line with legislative, regulatory and procedural guidelines
- Providing an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing
About You
To be successful in this role, you will posses:
- Previous insurance claims experience with a track record for delivering results
- Excellent verbal communication skills and the ability to listen, build rapport, communicate complex information and negotiate with a variety of stakeholders included claimants, third party providers, external bodies and internal teams
- Strong administrative and written skills and the ability to effectively manage all aspects of each claim whilst keeping in the restraints of the NSW legislation
- Strong commitment and a high degree of integrity to help meet and exceed customer expectations
- A positive attitude and willingness to contribute to workplace improvement and changes
Benefits
- Flexible working arrangements i.e. working from home 1 day per week
- Up to 25% off Insurance, Banking and Superannuation products
- Employer of choice for gender equality
Culture
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
For additional information about the company click on link below.
If this sounds like you, apply on Seek now! For further information please contact Hays Talent Solutions on 02) 8226 9659. In submitting an application, you are confirming agreement to our Privacy Statement.