Case Manager - Investments and Advice
Want to join an organisation which actively promotes work life balance? Do you like problem solving and making a difference?
Summary about this job
Litigation & Dispute Resolution
Company: Financial Ombudsman Service
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-8359-7400
Fax: +61-2-3229-1552
E-mail: n\a
Site: n\a
Detail information about job Case Manager - Investments and Advice. Terms and conditions vacancy
- Join and organisation which values work life balance
- Leading not-for profit dispute resolution service
- Health, wellbeing and social programs and learning and development opportunities
About FOS
The Financial Ombudsman Service (FOS) Australia is the leading external dispute resolution scheme for the financial services sector. FOS offers fair, independent and accessible dispute resolution for consumers who are unable to resolve complaints with member financial services providers. This is an exciting time to get involved as we transition to the Australian Financial Complaints Authority (AFCA) later this year.
About the role
We are looking to appoint a Case Manager on a full-time, fixed-term contract until 30 June 2020 specialising on investments related dispute matters.
This is an exciting opportunity to use your legal and/or industry experience to resolve more complex disputes whether by negotiation, conciliation or investigation and assessment.
Skills & experience
The ideal candidate will have:
- 3-5 years legal and/or industry experience in investments, financial planning, superannuation or life insurance;
the ability to manage a caseload in an efficient and timely manner in accordance with our dispute resolution process
the ability to review disputes impartially and negotiate a fair outcome for all parties
the ability to draft detailed, logical, reasoned comprehensive correspondence and communicate effectively in plain English
Benefits & culture
In return we offer you the opportunity to positively contribute to the community on a daily basis. You will also have access to genuine career development, including study assistance, secondments, training programs and CPD courses. We provide great benefits such as encouraging work life balance, flexible working arrangements and salary continuance (income protection. We also have extensive health and wellbeing initiatives, as part of our FOS Fit Program. This includes weekly yoga classes, monthly physical and mental wellbeing programs and an onsite employee assistance program.
Apply
To apply for this role, please submit your CV and covering letter.
View previous FOS cases http://www.fos.org.au/casestudies