Claims Consultant

Summary about this job

Detail information about job Claims Consultant. Terms and conditions vacancy

Custom Fleet is Australia and New Zealand’s leading fleet management company, harnessing technology to connect businesses with where they need to be – safely and efficiently. Our next-generation technology enables seamless mobility and smart analytics across our services, while our fleet financing helps customer cost-effectively and sustainably grow their business.

What is it like to work for Custom Fleet?

At Custom Fleet, our unifying purpose is ‘to connect you to where you want to be’ and we achieve this through our Ways of Working (our WoWs) - to be Customer Centric, Collaborative, Innovative, Accountable, and Passionate.

We offer a range of 'Custom Perks' including a reward and recognition program, volunteer and community engagement opportunities, social events, an extra week of annual leave, employee discounts portal, wellbeing leave, and a commitment to investing in our people.

About the role

As an Accident Management Controller / Motor Claims Consultant for Custom Fleet you will be responding to calls and emails from our customers who have been in an accident and need to lodge an insurance claim. You will thrive on providing superior customer service while being able to empathise with people but also enjoy completing work efficiently and on time. While no two claims are the same, a typical week in the role of Accident Management Controller will look like:

• Proactively answering all calls to achieve and exceed daily, weekly and monthly requirements.
• Lodgement of new claims and allocation of all repairs through the preferred repairer network.
• Coordinate and make reservations for any hire car requirements.
• Follow through on all claims through to completion to ensure prompt finalisation.
• Build and maintain relationships between customers, national preferred repairer network and third party suppliers.
• Handling and resolving complaints in a professional manner whilst striving, where possible, for a positive outcome.
• Diligent management of claims portfolio to ensure timely action on all claims including settlements.

You could be a good fit for the role if you have most of the following

• 2 + years customer service experience
• Insurance or Motor Claims Recovery experience (desirable)
• General rules of liability and a thorough knowledge of Traffic Authority Road Rules (preferable)
• Strong communication skills, demonstrated through active listening and ability to tailor communication to customers
• Ability to prioritise your workload and manage your own portfolio
• Display a high level of integrity and confidentiality always
• Someone who is passionate and hungry for a new opportunity in a global company
• Must be able to work a rotating roster between 7:30am, 8:30am, and 9:30am start times.

Applications Close: 5 July 2018.

To apply, please send us your CV. Please note we review applications as they come in, so if you think this opportunity is for you it is best to submit your application as soon as possible!