Injury Management Specialist - Mental Health
Do you want a rewarding role where you can make a difference to the lives of injured workers? Leverage your professional qualifications and experience
Summary about this job
Claims
Company: EML
Location: Newcastle, Maitland & Hunter
Work type: Full Time
Salary: Competitive Salary + profit share + RDO
Phone: +61-3-7164-5140
Fax: +61-8-3473-4291
E-mail: n\a
Site: n\a
Detail information about job Injury Management Specialist - Mental Health. Terms and conditions vacancy
- Allied Health & Psychological Background
- Coaching and Mentoring
- Fantastic Career Opportunities
icare has embarked on a new and unique partnership relationship with Employers Mutual. Our shared purpose is to deliver a new, empowered and empathetic claims model that delivers the most optimal outcome for injured workers and their employers. Together we will be bringing the best of the strategic, focus oversight and direction of icare together with the operational excellence of EML to create a world class customer experience.
The new claims service model has been designed to offer a more personalised customer experience. We are committed to offering our customers a broader choice of contact channels which focus on providing customers with the right care at the right time. We want you to be part of this exciting journey, working with our team at EML to bring this world-class claims experience to life.
THE OPPORTUNITY
We are looking for Injury Management Specialists to assist our Case Management Specialists in their role supporting injured workers achieve a positive journey to recovery and return to work outcomes.
Your role will be integral to the effectiveness of the team, providing subject matter expertise on complex and sensitive injury management and recovery strategies. You will work collaboratively and take a “hands on” approach to providing an empathetic and compassionate approach to assisting customers and relevant stakeholders.
ABOUT YOU
• You are empathetic and passionate about providing a high level of customer care
• You have strong communication skills and build trust and rapport with stakeholders quickly
• Your deep experience in managing mental health cases will ensure positive outcomes for all impacted parties
• You embrace change with confidence and are comfortable working collaboratively within a multi system environment
YOUR RESPONSIBILITIES
• Provide regular advice and feedback to Case Management Specialists and stakeholders on decisions relating to injury management and the communication of these decisions ensuring high levels of empathy, sensitivity and understanding
• Support the provision of mental healthcare, crisis management, psychological education and treatment intervention using an evidence based approach
• Ensure the overall quality of injury management decisions through collaboration and ensuring best practice principles are applied when developing solutions
If you are passionate about making a difference to people in their greatest time of need, then we want to hear from you. Come and share EML’s vision of ‘helping people get their lives back’ as a valued employee in this exciting new scheme. We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. You'll find our supportive culture, rewards and career development makes EML a company you’ll want to be a part of. To find out more, please visit www.eml.com.au