Claims Administrative Assistant
Customer Focused, Great Organizational & Communication skills with flair to learn is the key to success for this role.
Summary about this job
Workers' Compensation
Company: Xchanging
Location: Melbourne
Work type: Contract/Temp
Salary: 3 months fixed term contract - potential extension
Phone: +61-7-4044-2547
Fax: +61-7-2146-8132
E-mail: n\a
Site: n\a
Detail information about job Claims Administrative Assistant. Terms and conditions vacancy
- Personalized Growth Opportunities
- Inclusive/Supportive Culture with an Opportunity to make a career with us
- Flexible Working Solutions
About Xchanging
Xchanging specialises in workers' compensation claims and premium management, and we support injured workers in their recovery and return to work.
Xchanging has an impressive track record of innovation and reliable service delivery in workers' compensation and we are looking for people who are passionate about helping others.
Xchanging is a subsidiary of DXC Technology (NYSE: DXC), the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.
For more information about us, visit www.xchanging.com/au/workers-compensation and www.dxc.technology
About the role
The Administration Assistant provides administrative support to a team of Claims Consultants to enable them to perform their roles and maintain a high level of performance. This is an initial 3 month contract with great potential to extension.
Duties
The duties of an administration assistant include;
- Paying appropriate compensation to injured workers
- Registering new claims on system
- Calculating PIAWE for new claims
- Entering workcover medical certificates on system
- Liasing with injured workers re invalid medical certificates and pay queries
- Open and distribute incoming mail
- Pay weekly compensation to injured workers
- Process medical accounts to providers & injured workers
- General workcover queries with team members and providers
- Data entry, general clerical administration/ filing
- Provide a high quality level of customer service to customers and injured employees.
- Other tasks as required.
- Previous experience with SAP & Figtree preferable
To be successful in this role you will have the following:
Core Skills:
- Problem solving and decision making skills
- Attention to detail and organisational and planning skills
- Strong communication skills - written and verbal
- Resilience and perseverance
- Customer Service focus
- Reliability;
- Experience working in a busy and fast-paced environment.
Experience and Knowledge:
- Working in an environment requiring the application of confidentiality and discretion
- Customer service experience with a focus on customer satisfaction
- Positive outlook and proven work ethics
- Computer skills