Claims Processor - Health Insurance
An opportunity to join a growing Private Health Insurer, who prides itself on providing an outstanding experience to our members.
Summary about this job
Claims
Company: Navy Health Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-1165-6492
Fax: +61-8-4245-3538
E-mail: n\a
Site: n\a
Detail information about job Claims Processor - Health Insurance. Terms and conditions vacancy
- Join a not for profit private health insurer
- Located in Surrey Hills, in brand new premises
- Join a supportive team enviroment, working together to achieve a common goal
About Navy Health
Navy Health is a restricted not for profit private health insurer that is been in operation for over 60 years. We are a small close knit team who constantly strive to provide exceptional service to the people that serve us all, the Defence community. We are located in brand new, state of the art offices in Surrey Hills and we provide our staff with excellent benefits along with a friendly, progressive and supportive working environment.
About the Role
As a member services officer, your role will be a mixture of claims assessing (hospital, medical and ancillary claims) and providing over the phone support to our members and providers. The role requires you to provide an exceptional experience in all of your day to day interactions and will require you to think outside the square to solve problems. This role requires a keen eye for detail and resilience as during our busy periods it becomes quite hectic.
Requirements
Our operating hours are from 8am to 7pm Monday to Friday and you must be able to work on a rotating roster.
Navy Health is a 4 minute walk from Surrey Hills train station with plenty of off street parking within a few minutes walk from the office.
Navy Health will provide you with extensive training to get you started, and with ongoing coaching and development from your manager.
The Candidate
We are looking for candidates who enjoy a challenge, have a positive attitude, and have a desire to work in a customer focused environment. We want motivated individuals who are genuine in their job search and who want to secure a long term position, where you can utilise your excellent customer service skills and think outside the square.
Skills and experience
The ideal candidate will possess the following skills and experience:
- Previous experience in a private health fund
- Experience in assessing hospital and medical claims and being familiar with hosptial and medical contracts
- The ability to build relationships and identify member/provider needs.
- Strong negotiation and objection handling skills, and the ability to identify key areas where you can further assist the member.
- Knowledge of the HAMBS system would advantageous but not essential
- Dedicated work ethic
- High attention to detail
- Display strong resilience
This is a great opportunity to work close to home in a positive, supportive and dynamic team environment.
If you believe you are the right candidate for the role, we would love to hear from you. Click the Apply now button and supply your covering letter and resume for consideration.
Please note, only successful candidates will be contacted to move into the first stage of recruitment.