Case Management Specialist - Complex Medical

Summary about this job

Detail information about job Case Management Specialist - Complex Medical. Terms and conditions vacancy

• Fantastic company with ongoing training and development
• An industry leader within worker’s compensation
• Provide a high level of customer care and empathy in medically complex claim

Case Management Specialist (Complex Medical) Workers Compensation

New icare role  - A rewarding role where you can make a real difference to the lives of injured workers. You will leverage your professional qualifications and deep case management experience, in specialty areas specifically medically complex injuries.

icare has embarked on a new and unique partnership relationship with Employers Mutual.  Our shared purpose is to deliver a new, empowered and empathetic claims model that delivers the most optimal outcome for injured workers and their employers.  Together we will be bringing the best of the strategic, focus oversight and direction of icare together with the operational excellence of EML to create a world class customer experience.

THE OPPORTUNITY

We are looking for Case Management Specialists who can demonstrate strong customer relationship skills and provide a high level of customer service to all stakeholders, including injured workers, employers, medical providers, families and other customer support networks. You will manage customer relationships using a holistic case management approach, exploring opportunities and alternative strategies to support injured workers in their recovery at work and outside of work. You will play a vital role in developing a world class experience for our customers, through the application of innovative work practices.

 ABOUT YOU

• You are driven to provide a high level of customer care and empathy in medically complex claim scenarios
• You take a unique approach with each customer, communicating and interacting in a professional, discreet and sensitive manner at all times
• You are calm under pressure, emotionally resilient and have a positive, continuous improvement mind set
• You are creative, collaborative and can bring out the best in others
• You have deep experience in workers compensation case management or allied health background 

YOUR RESPONSIBILITIES

• Managing a small portfolio of claims focusing  on complex injuries including spinal cord and brain injury, our focus is returning people to health and supporting them in reaching their individual goals
• Providing a holistic customer service experience that promotes involvement in innovative and contemporary health and wellbeing solutions
• Creating a signature experience for all your customers by using your deep subject matter knowledge about workers compensation and/or personal injury
• Designing tailored solutions for customers with psychological and complex injuries
• Providing high level support, sensitivity and care in managing injuries resulting from extreme traumatic events and workplace fatalities

If you are passionate about making a difference to people in their greatest time of need, then we want to hear from you. Come and share EML’s vision of ‘helping people get their lives back’ as a valued employee in this exciting new scheme.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. You'll find our supportive culture, rewards and career development makes EML a company you’ll want to be a part of. To find out more, please visit www.eml.com.au

For more information, please contact Jo Aitken on (0) 2 9001 5654 or at [email protected]

SK938876A