Customer Service Representative - Insurance

Summary about this job

Detail information about job Customer Service Representative - Insurance. Terms and conditions vacancy

Who you'll be working with:
  
TANDEM is a leading Australian company providing advisory and field based workforce management services.  Our innovative approach, robust systems and agile operational capabilities allow us to partner with blue chip clients to continually refine and implement strategic solutions that deliver ongoing improvements in customer experience, productivity and quality. Managing a workforce of over 4,500 people, TANDEM is a rapidly growing organisation with a culture of encouraging employee development. 
  
We are currently looking for a Customer Service Representative to join our team. Now is an exciting time to join Tandem!
            
Position Summary:

Our client is one of Australia’s leading organisations specialising in the provision of project services to the insurance industry. The Customer Service Representative will respond to, manage and answer high volume inbound and outbound customer enquires in a timely and professional manner.

What you’ll be doing:

Take ownership of individual customer enquiries and follow through to ensure appropriate outcome is achieved.

• Handle client and customer enquiries relating to the status of builder repair claims
• Identify customer needs through effective questioning and active listening skills
• Maintain and update customer information into claims database system, comprehensively and accurately
• Maintain client satisfaction, adhering to contract requirements and Service Level Agreements
• Build sustainable relationships internally and externally and engage customers by taking the extra mile
• Manage complaints to the expected outcome within guidelines and processes outlined by Tandem and the client
• Carry out general administrative duties as directed
• Undertake other tasks as reasonably requested from time to time as required
• Maintain a single customer contact resolution focus
• Ensure prompt attendance and application of company absentee and unavailability
• Answer enquiries within the call centre to the required key performance indicators (KPIs)

What we're looking for:

• Exceptional organisational and time management skills
• Superior customer service skills
• Proactive and solution focused
• Excellent verbal and written communication skills
• Strong attention to detail
• Highly organised and methodical
• Knowledge of Microsoft Office 2016 tools
• Ability to thrive in a team
• High level of computer competency
• Demonstrated experience working in a fast paced team environment with the ability to manage competing priorities with a calm and professional approach
• Strong systems, operational and reporting skills with a willingness to work flexible hours and be adaptable to changed routines from time to time

  
Why you should apply

Join TANDEM and you will be part of a high energy team with a supportive culture. In addition to competitive salaries, we offer incentives and rewards that are designed to recognise high performance.

Our leadership team works with you to make sure you have the tools and support to do your job exceptionally well so that you can achieve your goals. Come on, apply today! Please Note - the successful candidate/s for this position will be asked to consent to a police check.   

By applying for this role you agree to Tandem collecting, using and disclosing your personal information as set out in our Privacy Policy    http://www.Tandem.com.au/wp-content/uploads/2014/05/TANDEM-PLE-GRP-POL-0251-Privacy-Policy-V-1.0.pdf