Client Services Officer

All vacancies of AustraliaInsurance & SuperannuationClient Services Officer

You will be responsible for supporting clients with arranging suitable appointments.

Summary about this job

Workers' Compensation

Company: Private Advertiser

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-7-4909-9603

Fax: +61-7-7638-4329

E-mail: n\a

Site:

Detail information about job Client Services Officer. Terms and conditions vacancy

  • Competitive salary
  • Permanent full-time opportunity
  • Leading Specialist Medical Advisory Group

mlcoa is an established premier national provider of independent medical opinions and specialist  services to insurers, private and government employers/departments, self-insured companies and the legal profession.

We are seeking an enthusiastic, motivated Client Services Officer with prior experience in customer service and administration to join our friendly team. You thrive on providing exceptional service, building client and product knowledge and utilising your knowledge and skills to achieve outstanding results.

Reporting to the Operations Manager, you will be responsible for supporting clients with arranging suitable appointments with our extensive medical consultant team.

Your responsibilities will include but are not limited to:

  • Happily responding to scheduling requirements and changes
  • Actively partnering with clients to coordinate bookings
  • Preparing medical files in an accurate and timely fashion
  • Providing administrative and operational support to consultant practitioners as necessary
  • Supporting prospective and current clients with information and advice
  • Undertaking other tasks assigned to Client Services, including reception duties as needed
  • Establishing and maintaining effective, positive and robust relationships with all medical consultants, external clients, and internal staff

Does this sound like you?

  • Demonstrated ability to provide excellent client service
  • Excellent verbal, written and interpersonal communication skills
  • Demonstrated ability to work independently and within a group environment
  • A personal approach which is positive, enthusiastic, friendly and helpful – you always give your best
  • Strong prioritisation skills while maintaining a level of flexibility
  • Computer literacy, with proficiency in Microsoft Office (Word/Excel)

mlcoa offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers. This is a full-time permanent opportunity, providing a competitive salary.

If you believe this role is for you, please email your application to: [email protected].

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