Case Manager - Workers Compensation

Summary about this job

Detail information about job Case Manager - Workers Compensation. Terms and conditions vacancy

Our business, our culture

QBE is one of the top 20 global general insurers and is recognised as Australia's largest international insurance and Reinsurance Company, with operations in 37 countries around the world.

We currently have a number of exciting opportunities for highly motivated Case Managers to join our Perth Office on a permanent full time basis.

Working at QBE, we recognise the value of diversity and inclusion in the workplace and support a range of flexible work arrangements to promote a better family/life/work balance.

We offer you a dynamic workplace culture, one that values and leverages the unique ideas, capabilities and experiences you bring irrespective of where you are in the world. We believe this strengthens our ability to deliver on our business goals, particularly as it relates to innovation, growth and our focus on customers.

The opportunity

As a Case Manager you will provide end to end claims management for your client portfolio, drawing on your exceptional customer service and decision making skills to achieve return to work objectives. The position involves face to face contact with stakeholders through case conferencing, claims reviews and on-site visits. You will need to adhere to set timeframes, ensure compliance with all legislative codes and company policies and enter accurate information on all claims onto our database.

What does success look like?

To succeed in this role, you will have previous experience within a customer service, account management or client services role, ideally within insurance or allied health. You will demonstrate a high level of empathy, a flexible attitude and a motivated service-oriented approach that allows you to deliver superior results to your clients. Qualifications in Allied Health, OH&S or Business will be advantageous.

This is an exciting opportunity for someone who is customer focused and is looking to join an exceptional team. You will also be offered a structured development plan, developed in consultation with you to ensure we're assisting in taking your career in the right direction. Your strong customer service focus, empathy, and determination will ensure a fantastic future within QBE.

Benefits?

At QBE, you will be provided with a competitive remuneration structure and benefits, in an environment that offers support, and encourages career development and learning.

We offer a range of benefits and discounts including:

• Paid Parental leave (inclusive of paid superannuation during this time)
• Secondment opportunities
• Employee assistance programme
• Paid volunteer leave
• Purchased leave
• Product discounts

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

A full clean drivers licence is required as this role involves face to face customer interaction and travel  to various sites.

Internal applicants, please advise your manager before making a formal application as a courtesy.

For more information, click the APPLY button to submit your details.

Applications close COB Friday 13th July 2018.