Repairer Network Supervisor

Summary about this job

Detail information about job Repairer Network Supervisor. Terms and conditions vacancy

• Supportive Team
• Close to Public Transport
• High-Performance Culture

About us

The Warranty Group Asia Pacific is a business intelligence group delivering convenience and brand loyalty. We deliver brand-adjusted customer experience based on data analytics, warranty and loyalty solutions, extended service contracts, compliant warranty programs and unparalleled customer service around the world. With more than 50 years industry expertise, we are trusted by over 100 million consumers worldwide and we handle more than 16.6 million unique policies across the automotive, appliance and technology, home and financial service industries.

About the opportunity

We are seeking to appoint a Service Network Supervisor who will be primarily responsible for the development and ongoing management of a network of service partners to support business plans within Australia & New Zealand.

This position will work closely with the business to understand the requirements of clients and consumers, to ensure the network can support all new and existing programs. It is critical for this position to understand and validate the respective Service Network Partner propositions to ensure the right partners are in place and provide the right level of service to end consumers.

Key Responsibilities

• Determine service network partners required to support existing and new program
• Work with both client and business stakeholders to design and implement a repair and replacement process for programs
• Continually review existing service partners to review which should be retained and further developed
• Ensure all service partners offer the best quality of service, competitive pricing and value-add service
• Responsible for the on and off-boarding of service network partners, establishing and monitoring agreed SLA’s & KPI’s
• Provide monthly report to business including analysis of data trends
• Keep the company abreast of partnerships we are focusing on and will use more regularly to drive volume
• Collaborate with business to ensure system needs for service partners have been documented, agreed, built and tested as appropriate, within required time frames
• Producing monthly reports
• Work in conjunction with appropriate departments to ensure required due diligence processes are complete at all times

Knowledge, Skills and Abilities required

• Bachelor’s Degree
• 3-5 years’ experience dealing with and managing service/repair networks
• Strong influencing and presentation skills
• Strong market knowledge

What's in it for you?

• Competitive Salary
• Diverse and supportive culture
• Car park roster
• Volunteering opportunities

To apply, please submit your resume accompanied by a cover letter detailing your suitability for the role, including indicative remuneration expectations. Don’t miss your opportunity to be part of this successful team, apply now!

For further information about The Warranty Group, please visit our website: http://www.thewarrantygroup.com.au/

The successful applicant will be subject to a police check. No recruitment agencies please.