Senior Travel Claims Consultant

Summary about this job

Detail information about job Senior Travel Claims Consultant. Terms and conditions vacancy

• 2IC to the Team Leader – help train and mentor the wider team 
  
• Genuine career development and progression
  
• Work for a global organisation, with over 27,000 people worldwide in over 140 countries
  

Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co, with over 27,000 great people worldwide in over 140 countries.
 
We are proud to be one of 135 companies from 23 countries and representing 57 industry categories, named on the Ethisphere Institute’s 2018 World’s Most Ethical Companies list for the seventh consecutive year.
 

The position:
 
Due to continued growth we are currently seeking a Senior Travel Claims Consultant to join our General Insurance team located in our Brisbane CBD Corporate office. 
 
The role:

• End to end claims management for your portfolio of travel claims;
  
• Settling claims within client service instructions, company guidelines and delegated authority;
  
• Comply with relevant legislation such as the General Insurance Code of Practice, and other relevant legislation / regulations and policy requirements;
  
• Resolve complaints in accordance with company guidelines;
  
• Liaising with multiple stakeholders, including our customers, medical experts, investigators and other external suppliers
  
• 2IC to the Team Leader, including training and mentoring, peer audit reviews and payment approvals for the wider team
  

 

You will have:

• Previous experience handling travel claims is mandatory
• Ability to work in a fast paced environment and under pressure
• Enjoys providing excellent customer service
• Excellent communication, interpersonal and negotiation skills
• Time management and organisational skills
• Strong attention to detail
• Flexible, driven, and committed to the team and business

 
What we can offer you:

• Attractive remuneration packaging
• Flexible work hours
• Staff referral incentive
• Opportunities for ongoing education and development
• Service recognition awards
• Employee assistance program for yourself and immediate family members
• Personal touches like weekly fruit bowls and birthday celebrations
• The opportunity to work for a company that gives back to the community through our Gentle Bear program

  
To apply
 
If you think you can make a positive difference to our business we want to hear from you today!
Click on Apply for this Job.
 
Only people with the right to work in this country will be considered for this position.
 
Agency candidates will not be considered for this role.