Insurance Claims Lodgement and Customer Service

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Claims Lodgement Consultant required for a global Insurance Services provider with excellent customer service experience & proven attention to detail

Summary about this job

Claims

Company: Options in Finance

Location: Sydney

Work type: Full Time

Salary: 48000 - 55000

Phone: +61-3-7357-6187

Fax: +61-3-5109-8566

E-mail: n\a

Site:

Detail information about job Insurance Claims Lodgement and Customer Service. Terms and conditions vacancy


The main focus of this role is to answer inbound calls from Customer and to lodge claims accurately and in a timely manner as well as answer inquiries and questions, handle complaints, troubleshoot problems and provide information to the customers while displaying exceptional customer Service.

  Tasks:
  • Ensure accurate and timely processing of client services claims.
  • Ensure accurate and timely process of incident coding.
  • Ensure follow ups are completed.
  • Ensure that claims are effectively and efficiently lodged into the system
  • Assist with additional project requirements as directed by the Contact Centre Manager.
  • Maintain and grow effective client relationships
Skills required:
  • Strong relationship building skills
  • Exceptional verbal and written communication skills
  • Strong decision making skills
  • Ability to manage multiple tasks
  • The ability to think on your feet 
An understanding of the General Insurance market, Insurance Contracts Act, Insurance & Brokers Act and knowledge of the code of practice would be advantageous but not essential.

If you would love to work in a global company that offers career progression and have a passion for insurance, please apply today!

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