Life Claims Stakeholder, Risk and Initiatives Specialist

Summary about this job

Detail information about job Life Claims Stakeholder, Risk and Initiatives Specialist. Terms and conditions vacancy

Life Claims Stakeholder, Risk and Initiatives Specialist

• Manage and co-ordinate any internal and external audits that relate to Life Claims
• Reporting to the Executive Manager you will contribute to delivering efficient experiences for our Life Customers
• Flexible working conditions

The Role:

This role is accountable to actively engage with, understand and advise on programs of activity for all aligned Regulators, Financial bodies and Re-insurance partners as applicable. A principle focus will be to have a detailed knowledge of the Life Code of Practice and to co-ordinate and manage any ASIC.APRA or LCC requests from the Life Claims area into the wider Personal Injury Claims team and the group.

A principle focus will be to manage and co-ordinate any internal and external audits that relate to Life Claims along with the Life Claims and wider PIC management teams.

Through maintaining strong internal and external relationships, the role aims to contribute towards delivering seamless and efficient experiences for our customers across the claims lifecycle

Key Responsibilities:

• Implement, communicate and manage policies and procedures that will enable focus, ownership and build strong relationships with all claims stakeholders- with a particular focus on our LICOP commitments and compliance.
• Responsible for contributing to results, innovation and compliance in the department through managing expectations and accountabilities of stakeholders who interact with claims.
• Provide guidance and/or analytical support for special projects to ensure a ‘world class’ experience
• Summarise feedback, identify opportunities for efficiencies and improvements based on feedback and interactions with all stakeholders
• Manage the claims IRIIS and Adfinitis databases and ensure Life Claims is compliant through assisting team leaders identify, manage and resolve risks.
• Work with Team Leaders and Technical Lead to ensure LICOP principles are trained and embedded into the practice and procedures of Life claims.

Skills & Experience :

• Significant Life Claims or Life insurance experience – minimum 7-10 years.
• Demonstrated Life Insurance and Regulatory knowledge.
• Highly advanced conceptual thinking with an ability to identify interdependencies among system elements that impact performance.
• Advanced organisational, analytical and practical skillset.
• Highly advanced communication skills with strong ability to convey, receive, and accurately interpret information.
• Highly advanced influencing and negotiation skills.
• Facilitation skills and the ability to communicate effectively with senior management.

Benefits :

• Flexible working arrangements i.e. working from home 1 day per week.
• Up to 25% off insurance, Banking, superannuation.
• Employee share scheme (permanent employees only).
• Study Support, Employee Referral Program ($600), Years of Service Recognition.
• Discounted home Loan and Personal Loan rates.

About us:

Suncorp Insurance (Australia) aspires to be Australia’s leading Personal Injury Insurer. Our commitment to our people has inspired a culture where we empower them to make decisions and encourage them to succeed, by creating a supportive environment that recognises achievements.

As part of this team you will display the Suncorp Values, the Group Leader Profile behavioural expectations and embrace the Personal Injury Leading Behaviours Pledge to promoting a high performing culture which advocates the benefits of change and continuous improvement.

For additional information about the company click on link below.

https://www.suncorp.com.au/

If this sounds like you, apply on Seek now! For further information please contact  Catriona Walshe catriona,walshe@suncorp.com.au

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