Case Management Specialist
Looking for experienced Case Managers in the Sydney CBD to provide a world class customer service to employers and injured workers.
Summary about this job
Claims
Company: EML
Location: Sydney
Work type: Full Time
Salary: Competitive Salary + RDO + Leave Loading
Phone: +61-7-5029-3872
Fax: +61-7-9351-4612
E-mail: n\a
Site: n\a
Detail information about job Case Management Specialist. Terms and conditions vacancy
- Be part of the new service orientated claims model
- Competitive Salary + Profit Share + Discounted Health Insurance + RDO
- Supportive team with ongoing training and career development
icare has embarked on a new and unique partnership relationship with Employers Mutual. Our shared purpose is to deliver a new, empowered and empathetic claims model that delivers the most optimal outcome for injured workers and their employers. Together we will be bringing the best of the strategic, focus oversight and direction of icare together with the operational excellence of EML to create a world class customer experience.
The new claims service model has been designed to offer a more personalised customer experience. We are committed to offering our customers a broader choice of contact channels which focus on providing customers with the right care at the right time. We want you to be part of this exciting journey, working with our team at EML to bring this world-class claims experience to life.
THE OPPORTUNITY
Expand our Case Management team in the Sydney CBD and help provide a world class customer service to employers and injured workers, who require customised support to facilitate their return to work and recovery. You’ll find yourself working alongside a unique and talented bunch of individuals with the skills, experience and passion, all helping our customers at their greatest time of need.
ABOUT YOU
- Display empathy and passion whilst providing great customer service
- Build rapport and confidence with your customers
- Engage in a proactive and solution focused manner
- Operate collaboratively within a supportive team environment
YOUR RESPONSIBILITIES
- Produce a world class customer service experience through active listening and building collaborative relationships with each customer
- Construct a positive return to work experience by using your subject knowledge in workers’ compensation and/or personal injury
- Collaborate with Injury Management, Technical Specialists and other subject matter experts to collect information that assists you in making the best decision for each injured worker you support
- Conduct claim reviews, facilitating case conferences and face to face meetings
If you are passionate about making a difference to people in their greatest time of need, then we want to hear from you. Come and share EML’s vision of ‘helping people get their lives back’ as a valued employee in this exciting new scheme.
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. You'll find our culture supportive, rewarding and one that puts people at the forefront. We offer flexible work arrangements, rostered days off, extensive learning programs and much more for our people. Come and share in our business success, growth and numerous career advancement opportunities. To find out more, please visit https://www.eml.com.au/careers/
If you are interested in this role please apply or if you would like further information, please do not hesitate to contact Sue O’Callaghan on 02 8251 9193.