Fraud Awareness Advisor

Summary about this job

Detail information about job Fraud Awareness Advisor. Terms and conditions vacancy

• You will develop and implement fraud prevention and detection strategies and tactics across Personal Injury
• Reports to the Fraud Capability Lead within the Fraud and Intelligence Area
• Sydney, Brisbane, Melbourne or Perth based

Summary

The Fraud Awareness Advisor collaborates with key stakeholders, developing and implementing fraud prevention and detection strategies and tactics, including education/training and developing internal promotional material to:

• Assist with the implementation and/or training of approved key initiatives.
• Raise awareness of the cost and consequences of insurance fraud.

Empower stakeholders to detect potential fraudulent activity or control weaknesses and refer it to Fraud and Intelligence for appropriate action; increasing the number and improve the quality of manual fraud referrals from stakeholders.

Key Accountabilities

• Assisting with the implementation and/or training of approved key initiatives.
• Raise awareness of the cost and consequences of insurance fraud.
• Empower stakeholders to detect potential fraudulent activity or control weaknesses and refer it to Fraud and Intelligence for appropriate action; increasing the number and improve the quality of manual fraud referrals from stakeholders
• Lead projects aimed at enhancing cognitive fraud detection.
• Establish sound working relationships across the Business, and act as the central point of contact for claims & assessing inquiries related to Investigations.
• Actively promote awareness of the activities of Fraud and Intelligence teams across all brands and lines of business, and work proactively to improve the quality of manual referrals.
• Assist and advise the Senior Investigation Service Advisor on training opportunities regarding fraud awareness to our external supply panel.
• Develop training strategies to meet existing short term and long term customer needs (Fraud Education).
• Design and implementation of training and education programs including:
  • Identifying training opportunities within the Personal Injury insurance business;
  • Developing, planning, delivering and coordinating fraud education and awareness training packages (including on-line components);
  • Reporting on and measuring the success of the training and education session(s) and tools

Skills & Experience

• Investigative related studies i.e. Criminology, business, or law degree (Desired)
• Approved Qualifications in an investigation related discipline (Desired)
• Tertiary qualifications in a training discipline or Certificate IV in Assessment and Workplace Training. (Desired)
• Minimum 5 year’s experience in Insurance related industry (Desired)
• Demonstrated experience in designing, developing and facilitating training programs
• Experience within a Personal Injury Insurance environment e.g. operations, product management, claims, distribution is desirable
• Experience within change management

Benefits

• Flexible working arrangements i.e. working from home 1 day per week

• Employer of Choice for Gender Equality for fifth consecutive year, 2018
• Money magazine’s Bank of the Year and Business Bank of the Year, 2018

About the Company

Since 1902, we have created value for stakeholders while being a responsible and resilient business. Today, we are a top 20 ASX-listed company with $97 billion in assets. We employ approximately 13,400 people and serve close to nine million customers across Australia and New Zealand

Culture

Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, wealth management and corporate services. We promote a high performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time.

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For further information please contact [email protected]