Retention Manager

Summary about this job

Detail information about job Retention Manager. Terms and conditions vacancy

• Lead, develop and execute on retention activities across all the Life Risk products
• Actively lead, motivate, develop, coach and engage team members to drive results and create a high performing team
• Sydney or Brisbane location

The Role

This role will lead, develop and execute on retention activities across all the life risk products, in line with Personal Injury Portfolio & Pricing (PIPP) & our customer strategy. This includes optimisation of existing customer experiences & processes, facilitating proactive/reactive retention strategies, all of which contribute to improving customer value and ROE of the Life business.

Key Responsibilities

• Develop a network of ongoing & ad-hoc reporting to ensure an understanding of current and emerging retention ‘pain points,’ providing logical support for the prioritised program of work developed to address these.
• Conduct root cause analysis on retention anomalies to determine underlying causes for these problems, and prioritise and deliver improvement projects designed to address these.
• Maintain close relationships with insurance finance and corporate actuarial to demonstrate the impact of business activities on financial outcomes.
• Work with Customer Marketplace to develop strategies to effectively manage retention and deliver retention solutions for Life products and other customer product holdings.
• Maintain awareness of current industry and market trends (to ensure, where appropriate, problems are solved creatively and innovatively or through emerging market opportunities.
• Leverage customer insight and research to inform decision making.
• Conduct cost benefit analysis and business cases for marketing and customer communication campaign activity.
• Craft and evaluate rationale for senior decision makers involving opportunities associated with retention or customer engagement.
• Work closely with business and technical delivery teams to deliver benefits.
• Maintain product compliance through constantly changing regulatory / legislative changes.

Skills & Experience

• Relevant degree in Business, Commerce or related field
• Extensive experience within financial services, preferably in Life Insurance
• Demonstrated experience in retention management
• Strong knowledge of finance with the ability to interpret and analyse reports and synthesise data driven insights

Benefits

• Flexible working arrangements
• Up to 25% off insurance, Banking, superannuation
• Employee share scheme
• Employer of choice for gender equality
• Study Support, Employee Referral Program ($600), Years of Service Recognition

About the Company

Our Marketplace of products, services and experiences is designed to make it easier for our customers to meet their financial needs. It brings together our strong portfolio of banking & wealth and insurance solutions from across our many brands including Suncorp, AAMI, GIO, Apia and Shannons, as well as those from our partners.

Culture

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.  We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

For additional information about the company click on link below.

https://www.suncorp.com.au/

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