Customer Relations Officer
The purpose of the Customer Relations team is to convert unhappy customers into loyal promoters of our brands.
Summary about this job
Other
Company: The Hollard Insurance Company
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-2525-7369
Fax: +61-2-1712-7517
E-mail: n\a
Site: n\a
Detail information about job Customer Relations Officer. Terms and conditions vacancy
- Flexible work environment
- Close knit, supportive team
- Chatswood location - close to transport
About Hollard
As People Changing Insurance we are innovative and entrepreneurial. As a challenger brand established in Australia in 1999 and still privately owned, we offer a variety of specialised products such as competitive General, Pet and Bicycle Insurance through our Agencies and Partners. At Hollard we are agile, continuously growing and gaining market share.
About the role
The Customer Relations Officer will handle cases arising from escalated complaints or disputes, internal referrals, and customer survey responses, and provide efficient, professional service to enhance and protect Hollard’s reputation along with our various brands and partners in the general insurance market.
This work involves investigating negative feedback received from customers, determining a suitable response and proactively contacting customers to try and resolve the complaint or issue.
Review cases that arise from Customers and Internal referrals determine recommended action as required and manage in a timely, professional and efficient manner.
Record and communicate recommendations for improvement for prevention of future issues.
Meet expected individual targets and contribute to business service targets and deadlines.
Skills & Experience
- Strong technical insurance and policy interpretation skills, and solid knowledge of Insurance systems, processes and procedures.
- Background claims Handling and/or Service – minimum 12 months.
- Strong customer focus, with an exceptional level of customer service skills.
- Excellent communication skills.
- Excellent negotiation and conflict management skills.
- Excellent customer service related communication skills both verbal and written.
- Excellent judgement and problem solving skills, thinks outside the box to achieve mutually beneficial outcomes.
- Ability to communicate feedback in a constructive manner.
- Excellent time-management skills - planning & organisational.
- Intermediate computer skills.
Working at Hollard
- Flexible work environment
- Fun and challenging work environment
- Career progression and development opportunities
- Family oriented culture
Please note: it is the policy of Hollard Insurance that all new employees consent to a background check.