Case Management Specialist (Mental Health)
Do you want a rewarding role where you can make a real difference to the lives of injured workers? If so, this is the perfect opportunity for you!
Summary about this job
Workers' Compensation
Company: EML
Location: Newcastle, Maitland & Hunter
Work type: Full Time
Salary: Competitive Salary + RDO + Profit Share
Phone: +61-7-3790-8293
Fax: +61-7-5757-4287
E-mail: n\a
Site: n\a
Detail information about job Case Management Specialist (Mental Health). Terms and conditions vacancy
- Be part of an organisation that truly cares about its employees
- Ongoing training and development with flexible working
- Must have background in psychology, social work or mental health services
Do you want a rewarding role where you can make a real difference to the lives of injured workers? If so, this is the perfect opportunity for you!
iCare has embarked on a new and unique partnership relationship with Employers Mutual. Our shared purpose is to deliver a new, empowered and emphatic claims model that delivers the most optimal outcome for injured workers and their employers. Together we will bring the best of the strategic focus, oversight and direction of icare together with the operational excellence of EML to create a world class customer experience.
THE OPPORTUNITY
The new icare claims service model requires agile and proactive people with a passion for helping others. We require a Case Management Specialist with experience in Mental Health. You will be responsible for customer service and support to all stakeholders to provide proactive, tailored, timely and effective management of specialised claims.
Working as part of a specialised team, you will have the opportunity to shape the delivery of the new claims service model and deliver a world class customer experience.
ABOUT YOU
- You are passionate about helping others and providing a high level of customer service
- Have a tailored and empathetic delivery approach
- You are a problem solver with the ability to make decisions based on an authorisation framework
- Your approach is hands on and proactive in seeking process improvement
- Background in psychology, social work, mental health services then we would like to hear from you
- You have a claims background with personal injury / exposure to Mental Health - highly desirable
- Worked within a HR or Work Health Safety environment - highly desirable
- Must be resilient and like a challenge
YOUR RESPONSIBILITIES
- Develop strong customer relationships and provide a high level of customer service
- Engage in employer claims reviews where requested and maintain regular contact with the employer
- Facilitation of appropriate injury management, including medical, treatment and rehabilitation requirements
- Independently manage a portfolio of claims
- Preparation for and undertaking of work capacity assessments
- Proactively proceed with appropriate case management
- Manage the closure process for cases
- Coordinate all services and support needed for crisis management
- Supporting bereaved family members and people with complex / mental health injuries
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. Our culture is collaborative and customer centric. With flexible work arrangements, rostered days off and extensive learning programs, we ensure a successful and supported environment. Come and share in our business success and growth. To find out more, please visit https://www.eml.com.au/careers/.
If you feel you meet the needs of the role and you are further interested, please apply now to Racquel Barcello.
SK938876A