Technical Manager
Provide technical expertise to Claims teams
Summary about this job
Claims
Company: Suncorp
Location: Adelaide
Work type: Full Time
Salary: n\a
Phone: +61-7-6725-2239
Fax: +61-7-3666-7367
E-mail: n\a
Site: n\a
Detail information about job Technical Manager. Terms and conditions vacancy
- Provide technical expertise to Claims teams
- Work with Executive Manager on strategies that lift capability of Claims teams
- Adelaide Location
About the role
The purpose of this role is to provide a high level of technical expertise and strategic Scheme insight to assist in the development of appropriate strategies to enable the department to meet business objectives.
You will also provide a high level of technical support to ensure consistency of approach to factors which impact claims cost and to assist in the development of technical staff.
More specifically you will
- Provide technical expertise and support to the Executive Manager to assist with strategic claims management decision making
- Develop and implement Scheme strategies to drive performance and outcomes
- Provide consistent and high quality advice and sign off support to technical staff to ensure consistency of approach to factors which impact claims cost
- Provide regular analysis of audit results (internal & external) and implement and develop frameworks to improve performance and compliance
- Motivate, empower and engage Technical Advisors and Resolution Specialists to improve the claims experience
- Actively share knowledge, advise, and coach others to build and develop technical capabilities to create a ‘high performing team” environment
- Set and monitor benchmarks of performance for the Technical Advisor team.
Knowledge and Experience
- A wealth of Claims Management experience
- Several years’ experience in a senior role dealing with complex Personal Injury Claims
- Strong ability to coach and mentor others to build technical knowledge and expertise
- Degree in Business, Legal or Insurance discipline – Desired
- Diploma or equivalent qualification in Personal Injury Management – Desired
Our Culture
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If this sounds like you, apply on Seek now! For further information please contact [email protected] on 0281213220
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