Travel Claims Junior Assessor and Admin Coordinator

Summary about this job

Detail information about job Travel Claims Junior Assessor and Admin Coordinator. Terms and conditions vacancy

• Career progression and development opportunities
• Close knit, supportive team environment
• Chatswood location - close to transport

About Hollard

As People Changing Insurance we are innovative and entrepreneurial.  As a challenger brand established in Australia in 1999 and still privately owned, we offer a variety of specialised products such as competitive General, Pet and Bicycle Insurance through our Agencies and Partners.  At Hollard we are agile, continuously growing and gaining market share.    

About the role

• Maintain claims communications ensuring that all incoming mail, faxes, emails and tasks are scanned and actioned within defined service levels.
• Creating tasks in accordance with claims procedures.
• Ensuring the department does not incur any breaches or errors.
• Completing daily task including assisting with Adhoc requests for documents within agreed timeframes.
• Identifying any issues or concerns and reporting to relevant stakeholders including management, IT and/or Production Support.
• Adhere to our approved policies and guidelines and provide insights to enable us to continuously improve and assess our processes, systems and procedures.
• Recommend any initiatives that will improve business performance and or customer service delivery.
• Process claims and provide ongoing claims acceptance decisions and advice on product coverage as per policies and procedures.
• Management and proactive maintenance of outstanding claim reserves at every claim interaction to ensure the accuracy of the claim reserves.
• Identify potential fraudulent claims and follow agreed policies and procedures.
• Effective communication with internal and external customers and suppliers.
• Ensure that customers and suppliers/service providers are contacted in a prompt, courteous and knowledgeable manner.
• Resolve complaints from clients, suppliers or services providers and from within The Hollard Group within agreed service levels.
• Ensure all incoming calls are attended to and messages are returned within defined service levels.
• Authorise claim files within the approved delegated authority of the position and refer files outside of this authority to their Leader.
• Ensure that claims are processed in accordance with policy guidelines, company procedures, approved suppliers and industry laws and guidelines.
• Adhere to rosters actively contribute to achieving team, department and company targets and budgets.
• Individual adherence to compliance standards, and successfully complete training as required.

Skills & Experience

• Relevant industry experience desirable.
• Ability to interpret company policies, guidelines and procedures.
• Understand the end to end claims process (desirable).
• Computer literate with competencies in Microsoft product offerings and basic experience in working in mainframe or computer systems or software.
• Ability to interpret company policies, guidelines and procedures.
• Strong time management skills with an ability to prioritise.
• Strong attention to detail is crucial to achieving productive, efficient and cost-effective processing.
• Sound judgment and decision-making skills.
• Strong customer focus and communication skills (both verbal and in writing).
• Develop and maintain strong working relationships with all areas of the business.
• Sound judgement, decision making and negotiation skills.
• Self-identification of development opportunities and commitment to continuous improvement.
• Ensure self-motivation is used to get the best outcome at all times for all parties involved.
• Actively contribute to performance discussions and performance reviews.
• Ability to embrace and consistently demonstrate the Hollard DNA.
• Demonstrated flexibility, reliability, energy and a strong work ethic.
• Ability to operate in an environment of change and uncertainty.
• Ability to stay focused when juggling multiple tasks, projects and pressures and still achieve the planned objectives.
• Ability to work to tight timeframes.
• Proactive and empathetic nature.
• Team focussed.
• Ability to be assertive and think strategically in order to achieve results.

Working at Hollard

• Career progression and development opportunities.
• Family oriented culture.
• Generous employee benefits program.
• Onsite fitness classes - FREE! + discounted gym access.
• On site café.
• Commitment to Diversity & Inclusion.

Our organisation has an open and inclusive culture embraces, leverages and respects the diversity of our employees, customers and communities in which we live, work and contribute. We are a flexible work environment. Talk to us about how this role could be flexible for you.

Please note: it is the policy of Hollard Insurance that all new employees consent to a background check.