Recovery Specialist
Help drive the best life outcomes for our customers.
Summary about this job
Claims
Company: AMP Services Limited
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-4892-2745
Fax: +61-7-8883-2195
E-mail: n\a
Site: n\a
Detail information about job Recovery Specialist. Terms and conditions vacancy
About the role
The Recovery Specialist role is pivotal in achieving AMP’s goals and is focused on providing a high level of recovery service, rehabilitation coordination, disability management advice and coaching for claims teams.
Duties
• Provide a holistic review of cases, incorporating all available information, with a view to effectively advising and supporting Case Managers
• Competent and comfortable in the use of functional interviewing, proactive case management and complex communications techniques
• Optimally engaging all stakeholders (particularly customer, employer and treating health practitioners) to ensure highest customer satisfaction and return to best life for the customer
• Building strategic and collaborative internal relationships with key stakeholders
• Manage complex and difficult conversations with stakeholders
• Understands the impact of influencing factors beyond the medical diagnosis. Able to expertly elicit these from all stakeholders and incorporates these into holistic case management practice
• Consult with Case Managers to implement case management plans and proactively drive the case toward the optimal claim outcome.
Skills & experience
To successfully execute all components of this role, the incumbent should have, or be able to develop, a solid working knowledge of the following:
Claims Strategies:
• Holistic claims management
• Return to work strategies
• Complex communication strategies
• Functional interviewing
• Workplace accommodation
Specialty Areas:
• Occupational health
• Rehabilitation models and process
• Assessment of Biopsychosocial factors
• Medical
• Investigations
• Insurance
• Legal and regulatory environment
General:
• Claims management principles, standards and practices; internal systems, processes, policies and delegations of authority
Our Culture
We enjoy a culture that recognises individuality yet encourages collaboration, giving real meaning to our work and making a difference to our people and our customers.
Benefits
Access a great range of benefits such as flexible working options, retail discounts, onsite gym, competitive home loan rates, leading superannuation contribution, discounted financial advice and personal insurance.
Inclusion & diversity
AMP welcomes people with all kinds of life and work experiences. Our individual differences - and collective strength - make for great employee, customer and business outcomes. What unique insights could you bring to the AMP team?