Senior Fraud Investigator

Summary about this job

Detail information about job Senior Fraud Investigator. Terms and conditions vacancy

Location: Brisbane

Term: Permanent, Full Time

Our business, our culture

QBE is one of the top 20 global general insurers and is recognised as Australia's largest international insurance and Reinsurance Company, with operations in 37 countries around the world.

We currently have an exciting opportunity for a Senior Fraud Investigator to join the Claims Fraud team in Brisbane on a permanent full-time basis.

As a Senior Investigator you will be responsible for managing the investigative process for a portfolio of investigated claims, coordinating daily workloads with external investigators and provide SME advice in the investigations of suspected fraudulent claims primarily in the General Insurance portfolio.

Working at QBE, we recognise the value of diversity and inclusion in the workplace and support a range of flexible work arrangements to promote a better family/life/work balance.

We offer you a dynamic workplace culture, one that values and leverages the unique ideas, capabilities and experiences you bring irrespective of where you are in the world. We believe this strengthens our ability to deliver on our business goals, particularly as it relates to innovation, growth and our focus on customers.

The opportunity

This role will support the National Investigations Manager deliver the internal investigative expertise to reduce our exposure to fraud and other non-genuine claims across various insurance portfolios.

Your responsibilities will include:

• You will have responsibility for managing complex fraud claims as required. This role will support the Investigations Managers within the Investigations and Claims Support Team (ICST) deliver the internal investigative expertise to  reduce QBE’s exposure to fraud and other non-genuine claims across motor and property portfolios
• Analyse suspected fraudulent and other non-genuine claim motor and property claims
• Develop investigative strategies including surveillance techniques and other appropriate strategies
• Allocate and prioritize daily workloads for investigated claims
• Managing the external investigation process associated with suspected non genuine claims
• Conducting desktop investigations on suspected non genuine claims in accordance with the GI Code of Practice and industry best practice
• Instructing and managing external investigative service providers to ensure effective cost efficient services are provided
• Preparation of clear and concise evidence matrix reports for claims to determine liability
• Contribute to the refinement of processes and procedures to improve fraud analysis and procedures

What does success look like?

• You will have a number of years’ experience in managing investigations in a corporate environment, preferably insurance/ financial services, however we are open to other industries as well.
• You will have experience in detecting fraud/using fraud indicators and demonstrate experience using fraud detection systems
• Extensive claims expertise and or dispute resolution experience in GI
• Experience in General Insurance Claims Investigations is highly desirable for this role

Benefits?

At QBE, you will be provided with a competitive remuneration structure and benefits, in an environment that offers support, and encourages career development and learning.

We offer a range of benefits and discounts including:

• Paid Parental leave (inclusive of paid superannuation during this time)
• Secondment opportunities
• Employee assistance programme
• Paid volunteer leave
• Purchased leave
• Product discounts

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

If you are a QBE employee, please inform your Manager before applying.

For more information, click the APPLY button to submit your details.