Motor Claims Client Manager - Repair portfolio

Summary about this job

Detail information about job Motor Claims Client Manager - Repair portfolio. Terms and conditions vacancy

• Chatswood Location - only a 25 minute train trip from Town Hall
• On-site cafe, gym and free fitness classes. Diverse and inclusive workplace
• Excellent training and career development opportunities

Looking for a role where you can really help people in their time of need? Bring your excellent and empathetic customer service skills to a new role at Hollard.

About the role

We are looking for a Motor Claims Client Manager to join our Repair team. As a Motor Claims Client Manager you will be responsible for managing vehicle repair claims through to final resolution, providing excellence in customer service via empathic support and accurate guidance to customers. The Client Manager is the Customer Champion and the voice of Hollard and therefore plays a pivotal role in ensuring our customers remain loyal to our brand. 

Your responsibilities will include:

• Day to day management of customer enquiries and validating reported insurance claims.
• Providing our customers with empathy, certainty, guidance, support and final resolution of claim situations and enquiries whilst at all times doing so with excellent customer service.
• Management and proactive maintenance of outstanding claim reserves at every claim interaction to ensure the accuracy of the claim reserves.
• Identify potential fraudulent claims and follow agreed policies and procedures.
• Ensure that customers and suppliers/service providers are contacted in a prompt, courteous and knowledgeable manner.
• Resolve complaints from clients, suppliers or services providers
• Ensure that all claims handled by the service providers are managed productively whilst considering cost, quality, timeliness and policy guidelines.

To be considered for this position, you will need:

• Knowledge of Claims discipline, practices and products
• Technical insurance and policy interpretation skills
• Ability to interpret company policies, guidelines and procedures
• High attention to detail
• Strong customer focus
• Excellent communication skills – (verbal and written)
• Excellent time-management skills - planning & organisational
• Computer literate with competencies in Microsoft product offerings
• Basic experience in working in mainframe or computer systems or software
• Sound judgment and decision making skills

About Hollard

Hollard Insurance is part of the Hollard Group which provides a wide range of insurance products and services to more than 7.2 million policyholders worldwide. With over 2,748 employees and 2.2 billion in GWP worldwide, Hollard is proud of its diverse workforce, products and innovative ideas. In Australia, Hollard is the name behind leading insurance brands such as Real Insurance, Petsure, Velosure, Woolworths Insurance and Australian Seniors Insurance Agency.

Working at Hollard

At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts.

We offer:

• Training & development leading to opportunities to progress
• Fabulous staff benefits including a variety of discounted products and VIP access
• Free on-site boxing, yoga and pilates classes
• On site café at subsidised prices
• Competitive remuneration
• Comprehensive training and support
• Ongoing coaching and feedback

To submit your application, please apply online using the appropriate link below.

Please note: It is the policy of Hollard Insurance that all new employees consent to a background check.

Please no marketing calls from recruitment agents.