Contract and Performance Manager

All vacancies of AustraliaInsurance & SuperannuationContract and Performance Manager

Working as part of the management team, this role will be responsible for ensuring organisational objectives are met.

Summary about this job

Management

Company: EML

Location: Sydney

Work type: Full Time

Salary: Competitive salary package

Phone: +61-7-9652-3785

Fax: +61-7-3357-8251

E-mail: n\a

Site:

Detail information about job Contract and Performance Manager. Terms and conditions vacancy

  • Based in the Sydney CBD
  • Highly Competitive Salary Package
  • Great Leadership Opportunity for a Large Government Tender

· Based in the Sydney CBD

· Highly Competitive Salary Package

· Great Leadership Opportunity for a Large Government Tender

ABOUT US

iCare has embarked on a new and unique partnership relationship with Employers Mutual. Our shared purpose is to deliver a new, empowered and empathetic claims model that delivers the most optimal outcome for injured workers and their employers. Together we will be bringing the best of the strategic, focus oversight and direction of iCare together with the operational excellence of EML to create a world class customer experience.

The new claims service model has been designed to offer a more personalised customer experience. We are committed to offering our customers a broader choice of contact channels which focus on providing customers with the right care at the right time. We want you to be part of this exciting journey, working with our team at EML to bring this world-class claims experience to life.

THE OPPORTUNITY

Based in the Sydney CBD, this is a busy role that drives business performance through the provision or analysis of up to date reporting and the sharing of information and insights. Highly developed data interpretation and communication skills are a must as as is experience managing and developing teams within a personal injury environment.

Manage performance, project and contract deliverables and buisness unit risk by working in collaboration with the claims teams to improve portfolio outcomes and achieve operational and financial targets.

Working as part of the management team, this role will be responsible for ensuring organisational objectives are met, particularly in the areas of contract management, portfolio analysis and reporting. 

ABOUT YOU

  • Greater than 5 years’ experience in a procurement, contract management and/or account management position
  • Significant experience leading diverse teams 
  • Workers Compensation experience (desirable)
  • Current relevant experience in the design, build and implementation of vendor management strategies
  • Previous experience in Risk management and Performance improvement
  • Extensive experience in the Workers Compensation industry
  • Representing at a senior level both internally and externally with clients and stakeholders
  • Tertiary qualifications in a related discipline is highly desirable

YOUR RESPONSIBILITIES

This is an exciting opportunity to put your highly developed relationship skills to the test and be responsible for:

  • Acting as the central liaison, managing the RTWSS contract to ensure compliance with iCare.
  • Identify and lead performance improvement projects that deliver organisational efficiencies and maximise customer outcomes.
  • Implement and continually improve monitoring and reporting of vendor; EML shared services and RTWSS business unit usage and performance.
  • Identify, report and discuss any emerging  physical or financial risks.
  • Monitor implementation of performance improvements and benefits delivered by business units.
  • Working with Senior Managers, and key stakeholders to manage key risks and identify corrective and preventative actions that minimize financial, reputational and operational risks to EML.

APPLY NOW

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. You'll find our supportive culture, rewards and career development makes EML a company you’ll want to be a part of. To find out more, contact Long Nguyen on 02 8098 6360.

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