Junior Claims Business Analyst

Summary about this job

Detail information about job Junior Claims Business Analyst. Terms and conditions vacancy

• Join one of Australia's leading Insurance providers
• Support the Delivery & Performance business within Short Tail Claims
• Central Parramatta location - close to all public transport links

Location: Parramatta

Type: Full Time, Permanent

Our business, our culture

QBE is one of the top 20 global general insurers and is recognised as Australia's largest international insurance and Reinsurance Company, with operations in 37 countries around the world.

Working at QBE, we recognise the value of diversity and inclusion in the workplace and support a range of flexible work arrangements to promote a better family/life/work balance.

We offer you a dynamic workplace culture, one that values and leverages the unique ideas, capabilities and experiences you bring irrespective of where you are in the world. We believe this strengthens our ability to deliver on our business goals, particularly as it relates to innovation, growth and our focus on customers.

The opportunity

An opportunity for an experienced workforce management professional has become available to support the coordination, oversight, reporting and management of key Delivery & Performance deliverables within ANZO Short Tail claims.

This includes the redesign, production, and analysis of various key Risk and Compliance, Catastrophe, Large Loss and Workforce Management reports within the business unit portfolio.

A large component of this role is to drive increased oversight across both on-shore and off-shore ANZO claims through analysis of non-core operational reports. Included within this role would be the requirement to assist in the development of new reports and models that feed into the operational road-map for into BAU operations from Workforce Management, Risk and Compliance and Catastrophe Management perspective.

What does success look like?

We are looking for a confident and capable professional who demonstrates a thorough understanding of the principles and a practical application of long/medium/short term workload forecasting.

You will possess:

• Strong knowledge of insurance claims and/or workforce management methodologies and principles
• Experience in the delivery of workforce management processes to a call centre environment
• Demonstrated experience in providing sound analysis and insights into claims management and/or workforce management in claims
• Demonstrated experience to deliver consistent and accurate results in a statistically intensive environment
• Demonstrated ability to service highly volatile businesses and contending with competing demands
• Well-developed technical skills, MS Office products and Call Centre technologies; Visual Basic or other programming languages desirable
• High level of confidence, drive and motivation

Benefits?

At QBE, you will be provided with a competitive remuneration structure and benefits, in an environment that offers support, and encourages career development and learning.

We offer a range of benefits and discounts including:

• Paid Parental leave (inclusive of paid superannuation during this time)
• Secondment opportunities
• Employee assistance programme
• Paid volunteer leave
• Purchased leave
• Product discounts
• Superannuation matching

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Internal applicants, please inform your manager before applying as a courtesy.