Technical Specialist
Experienced Technical Specialist looking to assist Case Management Specialists on a 6 month contract or permanent.
Summary about this job
Workers' Compensation
Company: EML
Location: Sydney
Work type: Contract/Temp
Salary: Competitive salary + RDO + Leave Loading
Phone: +61-8-9391-1159
Fax: +61-3-9907-5581
E-mail: n\a
Site: n\a
Detail information about job Technical Specialist. Terms and conditions vacancy
- Be part of the new service orientated claims model
- Competitive salary + profit share + discounted Health Insurance + RDO
- Supportive team environment with career development opportunities
Icare has embarked on a new and unique partnership relationship with Employers Mutual. Our shared purpose is to deliver a new, empowered and empathetic claims model that delivers the most optimal outcome for injured workers and their employers. Together we will be bringing the best of the strategic, focus oversight and direction of icare together with the operational excellence of EML to create a world class customer experience.
The new claims service model has been designed to offer a more personalised customer experience. We are committed to offering our customers a broader choice of contact channels which focus on providing customers with the right care at the right time. We want you to be part of this exciting journey, working with our team at EML to bring this world-class claims experience to life.
THE OPPORTUNITY
We are looking for a Technical Specialist to assist our Case Management Specialists who are working on significant injury, mental health and/or medically complex claims. You will be the go-to person, ensuring that all aspects of these complex case scenarios are well considered in establishing recovery plans and making decisions. You will collaborate daily with your team, assisting them to provide clarity and support to all stakeholders.
ABOUT YOU
• You are empathetic and passionate about providing high level of customer care
• You have strong communication skills and build trust and rapport with all stakeholders
• You have a solutions mindset, where achieving timely and positive outcomes are important to you
• You have previous experience working as a case manager or a technical specialist background
• You embrace change with confidence and are comfortable working collaboratively within a multi-system environment
YOUR RESPONSIBILITIES
• Working directly with a team of Case Management Specialists supporting the delivery of a world class customer experience
• Assessing all technical considerations of compensation payments and liability determination
• Developing and maintaining best practice in the formulation of authorised settlements of complex and sensitive situations
• Collaborating broadly to improve the timeliness and communication of claims outcomes ensuring all stakeholder needs are met
• Working within the legislative and regulatory environment to optimise outcomes for all stakeholders
• Applying sound risk management principles to ensure compliance and robust decision making
If you are passionate about making a difference to people in their greatest time of need, then we want to hear from you. Come and share EML’s vision of ‘helping people get their lives back’ as a valued employee in this exciting new scheme.
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. You'll find our supportive culture, rewards and career development makes EML a company you’ll want to be a part of. Apply today or to find out more about this role please call Sue O'Callaghan on 02 8251 9193.