Motor Claims Case Manager, General Insurance
Your role exists as a Case Manager, Motor Claims, you will be responsible for the end to end assessment of Motor Vehicle insurance claims.
Summary about this job
Claims
Company: Commonwealth Bank - Wealth Management
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-1362-5769
Fax: +61-2-6150-7783
E-mail: n\a
Site: n\a
Detail information about job Motor Claims Case Manager, General Insurance. Terms and conditions vacancy
- You are a team contributor who enjoys working collaboratively
- We are a supportive, inclusive and diverse workplace
- Together we can help support our great CBA culture
Do work that matters
Your role exists as a Case Manager, Motor Claims, you will be responsible for the end to end assessment of Motor Vehicle insurance claims. This involves the gathering of documentation and information necessary for the assessment whilst delivering excellent customer service.
See yourself in our team
Without question, our customers are at the heart of everything we do. We remain committed to providing the best products and service while also educating all Australians on the vital need for insurance. Our customer service teams are genuinely caring and empathetic about what our customers are going through.
In any given week you will
In particular you will:
- Manage end to end claim processes for our customers
- Liaise with customer, suppliers and internal specialists, in order to manage claims process towards finalisation
- Receive inbound calls via the Existing Claims line, providing customers with updates on the status of their claim and actioning any queries
- Allocate work to Preferred Suppliers/Smash Repairers
- Obtain verbal proof of loss as appropriate]
- Authorise repairs within delegated authority level, and policy and procedural guidelines
- Identify/Refer claims to subject matter experts where appropriate
Above all, you will provide exceptional service and ensure a seamless customer experience.
Shift details and requirements
You will be available to work a 5 day rotating roster Monday to Friday between 8am and 6pm.
This role is located in our offices in Sydney Olympic Park.
Start Date : 10th September
Your path looks like
If you live the values and demonstrate the people capabilities we’ll help you find the next step. A step that’s right for you and enable you to be your best to get there.
We're interested in hearing from people who:
You have demonstrated experience in a fast-paced customer service environment, and if you've worked in a contact centre or claims environment that would be beneficial. You are also passionate about customer service and are able to offer a high quality client experience.
One of your strengths is your ability to build rapport and empathise with customers. Strong influencing and negotiation skills will also help you succeed. The ability to listen actively and ask the right questions as you support our customers is crucial, and you also have strong attention to detail.
At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people; through focussing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. At CommBank you can be you.