Claims Advisor x 2 - Workers Comp

Summary about this job

Detail information about job Claims Advisor x 2 - Workers Comp. Terms and conditions vacancy

• 1 x Permanent role available
• 1 x 12 x Months Contract role available
• Great working environment

Suncorp's vision is to be the destination for the moments that matter. This is a place where you can make a difference in our customer’s lives through the work you do. We encourage you to be your best, be curious and have the courage to be different. Delivering a positive impact within the community is important to us and you can give back through fundraising, volunteer day and grants.

About the Role

We currently have positions available for customer service focused professionals to join our Workers Compensation Claims team in Hobart.

As the public face of GIO, you'll be delivering positive customer experiences through the following key responsibilities:

• Accurately review and assess claims
• Clear and concise communication with all stakeholders;
• Manage workflow to ensure that all activities are completed within applicable timeframes;
• Proactively collaborate with internal support to obtain guidance and assistance in Case Management;
• Attending face to face meetings with clients
• Comply with Workers Compensation Legislation and Regulatory bodies;
• Provide an excellent level of customer service to all stakeholders through compliance with legislation, timely response times and efficiency in processing;

To be successful in this role we are looking for people with a proven record of providing excellent customer service.

You will also possess the following:

• Exceptional listening and communication skills in a high-volume work environment
• Ability to demonstrate compassion and empathy for the customer
• Proven ability to build rapport with customers and key partners
• Strong problem solving and resolution capabilities
• Confidence in negotiating and decision making
• Ability to interpret complex information and respond by developing appropriate actions
• High standard of written communication across traditional and electronic communication media
• Resilience to work well under pressure and with rapid change
• Allied Health experience would be highly regarded

Culture

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.  We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

For additional information about the company click on link below.

https://www.suncorp.com.au/

If this sounds like you, apply online today. For further information contact Hays Talent Solutions 02) 8226 9659.

In submitting an application, you are confirming agreement to our Privacy Statement.