Technical Claims Officer

Summary about this job

Detail information about job Technical Claims Officer. Terms and conditions vacancy

Our business, our culture

QBE is one of the top 20 global general insurers and is recognised as Australia's largest international insurance and Reinsurance Company, with operations in 37 countries around the world.

We currently have an exciting opportunity for a Technical Claims Officer to join our Claims business unit in Parramatta on a 12 month contract/ secondment basis. This role involves processing claims & providing technical support to the Motor Management Team.

Working at QBE, we recognise the value of diversity and inclusion in the workplace and support a range of flexible work arrangements to promote a better family/life/work balance.

We offer you a dynamic workplace culture, one that values and leverages the unique ideas, capabilities and experiences you bring irrespective of where you are in the world. We believe this strengthens our ability to deliver on our business goals, particularly as it relates to innovation, growth and our focus on customers.

The opportunity

Key role responsibilities include:

• Works with team to complete Closed File Reviews, Open File Reviews and Quality checks as set out within the Claims Quality Management Framework
• Responds to critical issues and exceptions appropriately
• Acts as escalation point for customer complaints and assisting with any escalated issues
• Work with team to develop strategies that directly impact and improve claims outcomes for both the customer and QBE
• Provide technical expertise and mentoring to assist the team development
• Provide additional management support to the Manager when required, including team management coverage during periods of leave
• Champion key business initiatives to deliver impact within Team i.e. Quality, Process, Real Time Management
• Contribute to employee PDPs
• Manages, mediates and negotiates appropriate resolutions to high value, major loss claims cases

What does success look like?

To be successful in this role we are seeking candidates who have the following:

• Technical knowledge of insurance and claims processes
• Broad exposure to claims management across all short tail products.
• Interpersonal and communication skills
• Negotiation skills
• Leadership skills
• Strong customer service skills

Benefits?

At QBE, you will be provided with a competitive remuneration structure and benefits, in an environment that offers support, and encourages career development and learning.

We offer a range of benefits and discounts including:

• Paid Parental leave (inclusive of paid superannuation during this time)
• Secondment opportunities
• Employee assistance programme
• Paid volunteer leave
• Purchased leave
• Product discounts

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Internal Applicants: please advise your manager before making a formal application.

For more information, click the APPLY button to submit your details.

Applications close COB Wed 1st August 2018