Guest Service Agent

Summary about this job

Detail information about job Guest Service Agent. Terms and conditions vacancy

Do you have the ability to make people smile?

Enjoy telling visitors about the things that are a ‘must see’ during their stay?

Pepper Seaport Hotel delivers a new and vibrant experience perfect for business or for weekend escapes to Launceston. The hotel includes a stylish, contemporary design with a distinct nautical feel, accentuated by the extensive use of natural timbers and muted ocean tones.  Accommodation includes 60 deluxe rooms and suites with views overlooking the Seaport marina or the historic town and the mountains beyond.

We are currently looking for a motivated, bubbly and vibrant
Guest Service Agent
to join our friendly Front Office Team on a casual basis.

Often the first point of contact for our guests, your strong communication skills will shine through in this role by delivering service excellence from check in to check out and everywhere in between. A wide variety of tasks will ensure that every day is different from selling the hotel’s facilities, taking reservations and maintaining guest accounts to recommending and selling tours to local attractions.

You may have previous experience in a similar role, or you may be a customer service superstar in a different industry, either way we would love to hear from you.

There are a few things that will make you shine in this role, having energy and a positive attitude, a genuine customer service focus and a dedication to always making our guest’s smile during their stay. We are seeking someone who goes the extra mile to provide a memorable guest experience with the ability to multitask, work under pressure and think on your feet to quickly resolve issues.

If you're an energetic hospitality professional with a passion for customer service, Apply now!

Want to know what it’s like to work at Mantra Group? Follow us on Instagram #CheckInwithMG or mantragroup.com.au/ careers