Bilingual Personal Executive Assistant
Suncity Group Australia is looking for enthusiastic, self-motivated and customer-oriented individuals to join our team.
Summary about this job
Other
Company: Suncity Group Australia Pty Ltd
Location: Sydney
Work type: Full Time
Salary: $60,000 - $69,999 base plus commission
Phone: +61-2-7107-1163
Fax: +61-8-8988-4691
E-mail: n\a
Site: n\a
Detail information about job Bilingual Personal Executive Assistant. Terms and conditions vacancy
About the company
Suncity Group Australia Pty Ltd specializes in exquisite VIP service, focused in organizing luxury travel experience, tailored to our clients. It was established in 2014, as a subsidiary company of Suncity Group Ltd. Due to the rapid growth and success of the operations in Australia, we are seeking for self-driven, bilingual (English and Mandarin) and customer-oriented individuals to join our Personal Assistant team.
Job Responsibilities
- Building strong and lasting relationships with existing and new clients
- Responding to clients' concerns and inquiries with the highest degree of professionalism
- Handle all clients' special requirements if required
- Assist with events organized or sponsored by the company and invite clients to attend
- Inform clients about the upcoming entertainments and activities in Australia
- Coordinate contract requirements for clients if required
- Handle clients' complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Collate and analyze clients' preferences and information
- Any other tasks as assigned by Department Head / Superiors
- Handle guest inquiries and provide 24-hour personal service to clients visiting Australia
- Coordinate travel arrangement for customers and arrange pick-up and send-off service
- Identify and assess customers' needs to achieve satisfaction
- Go the extra mile to engage customers
- Overseas business trip if necessary
Skills Requirements and Working Experience:
- A minimum of 1 year work experience in the hospitality and tourism industry
- Demonstrated abilities in building strong professional relationships and establishing suitable supporting networks
- Confident, problem-solver and self-motivated
- Excellent and professional verbal and written communications in English and Mandarin (Cantonese is a bonus)
- Proficient in MS Office software application
- Have proven accountability when working with confidential information
- Possess excellent customer service, organizational and communication skills
- Meet the attendance guidelines of the job and adhere to departmental and company policies
- Stay professional and well-groomed at all times
- Team-oriented, multitasker and attention to details
- Available to work across a 24/7 rotating roster
- Only Australian Citizen and Permanent Resident will be considered
How to apply:
Please directly apply or for further information contact Wen at [email protected]
Only shortlisted candidates will be contacted.