Travel Consultant

Summary about this job

Detail information about job Travel Consultant. Terms and conditions vacancy

American Express Global Business Travel provides end-to-end corporate travel and meetings program management for companies of all sizes and across all industries-through best-in-class booking technology, smart analytics, worldwide strategic partnerships and exceptional care. Our customers benefit from our purchasing power to access negotiated rates and our innovations that boost compliance, simplify reporting and help take the stress out of business travel. It all adds up to a bigger return on business travel and meetings investment and a better bottom line. Our presence in nearly 120 countries on six continents means that, no matter where our customers do business, we are nearby and ready to help them succeed. That's why companies around the world, including 37 of the 100 largest travel spenders in the U.S, trust American Express Global Business Travel with their most precious asset of all, their people. Learn more at https://www.amexglobalbusinesstravel.com/

American Express Global Business Travel is part of one of the world's largest travel agency networks.

We are currently recruiting:

• Multi Skilled Travel Consultants: Day time role (Shifts sometime between 7am to 7pm)
• Afterhours Travel Consultants: Night time role (Shifts ending after 2am)

Summary 
The Travel Consultant is responsible for providing exceptional service and assistance with all (domestic & international) aspects of business travel requirements to our Corporate Travel Customers.

Travel Consultants are expected to utilize their industry, product and destination knowledge to effectively and efficiently provide quotes and booking services to these travelers via email and phone.  Strive to offer appropriate services or products to customers or solve problems and provide solutions on a customer's first contact with American Express. 

Reports to: Operations Leader  

Location: Sydney 

Key responsibilities 

• Fulfill Customer's Corporate Domestic & International travel requirements within defined travel polices through all streams of booking processes (phone, email)
• Analyze fare and routing alternatives to provide best fare of the day options on all travel itineraries in line with customer requirements
• Be trained across all travel tools available at American Express GBT including, but not limited to, Sabre, Great Call Experience, point of sale processing tools
• Manage prioritization of workload and communicate to team leader or colleagues when outside of agreed SLA metric for further assistance.
• Ensure customer service levels are met
• Maintain productivity in line with KPIs, ensuring high quality error free transactions, maximize use of American Express Global Business Travel's Preferred Supplier program 

What Are We Looking For? 

• A preference for a minimum of 2 years' corporate or retail travel experience 
• Excellent verbal and written communication skills 
• Excellent Customer service skills in a travel environment
• Strong time management and organizational skills including multi-tasking and prioritizing of workload 
• Fares & Ticketing knowledge – including RTW and complex fares
• Knowledge of products including car hire, hotels and rail
• Domestic & International destination/geographical knowledge
• Maintaining up to date knowledge of international travel notifications and guidelines as per government/client rulings
• Demonstrated understanding of the relevant customer base.
• Strong attention to detail
• The ability to multi-task and work efficiently whilst ensuring maximum quality
• An ability to adapt communication style to the audience, communicate confidently, accuracy and has ability to lead the traveler (or travel booker) to desired outcomes
• An ability to adapt to change
• Work across teams and departments
• A passion for service

What we offer

We offer a supportive, dynamic and professional environment that fosters diversity and we value our people. 

Global Business Travel (GBT) is dedicated to helping customers realize the greatest possible value from their investment in travel through increased outstanding customer service. 

Our Values

Take Action – We are agile and get things done right

Win Together – We collaborate to drive the best outcome

Own the Outcome – We are accountable for our actions and empower each other

Keep it Simple – We stay focused and work smart to deliver results

Love What We Do – We put our customers, travelers and employees first