Guest Service Agent - Full Time
Become the face and voice of Travelodge Sydney as the first point of contact for our guests.
Summary about this job
Front Office & Guest Services
Company: TFE Hotels
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-7981-6706
Fax: +61-2-7175-4198
E-mail: n\a
Site: n\a
Detail information about job Guest Service Agent - Full Time. Terms and conditions vacancy
Travelodge Hotel Sydney
At Travelodge, our mantra is ‘Refreshingly Simple’. It’s more of what people want, and less of what they don’t need. We create a modern hotel experience that’s generous, comfortable and genuine. And that’s where you come in. Our guests aren’t pretentious and neither are you. We put a high priority on first impressions, and as a Travelodge Team Member, you totally get that. You’re helpful without being overbearing, cheerful without the put on smile. Travelodge is an iconic name in hotels. There are 17 Travelodge hotels in 9 locations around Australia. If you’re smart, have a good sense of humour and love a busy, constantly changing work atmosphere where there’s never a dull moment, we’d love to hear from you.
About The Role
Could you be our new GUEST SERVICE AGENT at Travelodge Hotel Sydney? You’ll have the responsibility of being the face and voice of our wonderful hotel. First impressions count and that’s where you’ll shine. You’ll greet new arrivals, answer calls from guests, assign rooms and organise payments, all with a breezy can-do attitude and a warm smile. You’ll know the local area like the back of your hand, giving clear directions and insightful advice. You’ll have a complex combination of skills that encompass a laser focused attention to detail, and even the occasional bit of peacekeeping where you’ll resolve issues to the impressed satisfaction of all concerned. For you, it’s all in a day’s work, and you can’t wait to see what tomorrow will bring.
More About You
- You have the ability to work independently and you acknowledge that your work is a key part of the team that delivers memorable moments
- Your grooming and personal presentation sets you apart from the herd
- You have a mindset to make fearless decisions
- You are adventurous and love to explore different experiences by performing shift work, working weekends and public holidays
- While a Microsoft Office geek is not a necessity the knowledge to use these tools will give you an advantage
- You have experienced the advantage of hotels operational systems and possess knowledge of Protel/Opera.
Big Picture. Big Opportunities
As a TFE Team Member, you’ll be part of a hugely successful Australian-based company. TFE Hotels is a leading international hotel operator and the fourth largest in Australia. TFE Hotels' brands include Adina Apartment Hotels, Rendezvous Hotels, Travelodge Hotels, Vibe Hotels, Medina Serviced Apartments and The TFE Hotels Collection including Hotel Kurrajong in Canberra.
It means opportunities to be creative, innovative and grow with the company across a wide network of hotel brands and locations, with generous team member benefits as well.
We aim to meet our customer’s needs with honesty, integrity and care. That requires a commitment to continuous team member training and development, succession planning and career guidance because we know it makes our hotels better places to stay. It’s working. With more than 50 years in hotel ownership, management and development, TFE has more than 2200 team members in 70 key properties around the world.