Guest Service Agent/Night Auditor
We are currently looking for a motivated, bubbly and vibrant Guest Service Agent/ Night Auditor to join our friendly Front Office Team.
Summary about this job
Front Office & Guest Services
Company: Mantra Group
Location: Melbourne
Work type: Casual/Vacation
Salary: n\a
Phone: +61-2-5465-3601
Fax: +61-2-2207-8309
E-mail: n\a
Site: n\a
Detail information about job Guest Service Agent/Night Auditor. Terms and conditions vacancy
Do you have the ability to make people smile?
Enjoy telling visitors about the things that are a ‘must see’ during their stay?
Are you a night owl?
Are you a self-starter with the ability to work unsupervised?
Located at the Paris end of Melbourne, Mantra 100 Exhibition is an apartment style, 4 star property right where in heart of everything that makes Melbourne city come to life. Take advantage of everything this city has to offer-- soak in the culture of our iconic theatres and grand museums, splurge on the latest bargains, wander into one of the many historic arcades, or enjoy award-winning gastronomic delights at the city’s most exciting restaurants right at your doorstep!
We are currently looking for a motivated, bubbly and vibrant
Guest Service Agent/ Night Auditor
to join our friendly Front Office Team.
This is a casual position possibly leading to full time.
Often the first point of contact for our guests, your strong communication skills will shine through in this role by delivering service excellence from check in to check out and everywhere in between. A wide variety of tasks will ensure that every day is different from selling the hotel’s facilities, taking reservations and maintaining guest accounts to recommending and selling tours to local attractions.
You may have previous experience in a similar role, or you may be a customer service superstar in a different industry, either way we would love to hear from you.
When working the graveyard shift you will be responsible for the reception desk and processing of night audit and nightly reports, along with monitoring the building security, and assisting operations for the day team to ensure exceptional service is provided around the clock.
There are a few things that will make you shine in this role, having energy and a positive attitude, a genuine customer service focus and a dedication to always making our guest’s smile during their stay. We are seeking someone who goes the extra mile to provide a memorable guest experience with the ability to multitask, work under pressure and think on your feet to quickly resolve issues.
If you're an energetic hospitality professional with a passion for customer service, an interest in accounting, have a great eye for detail and you are available to work night shifts from 11pm to 7am Apply now!
Want to know what it’s like to work at Mantra Group? Follow us on Instagram @CheckInWithMG or mantragroup.com.au/careers/