Hostel Manager - Full Time Position
This is an incredible opportunity to join our team as a Hostel Manager at one of Sydney's most popular backpacker hostels.
Summary about this job
Management
Company: Hump Backpackers
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-1898-7736
Fax: +61-7-4013-7401
E-mail: n\a
Site: n\a
Detail information about job Hostel Manager - Full Time Position. Terms and conditions vacancy
We are recruiting for the position of Hostel Manager at one of our popular backpacker Hostels located near Central Station. If you are an ambitious, outgoing and rounded professional, this could be the perfect opportunity to work in a fun and dynamic role for one of Australia's fastest growing hostel operators.
The successful candidate will report to the State Manager and be responsible for the day to day management of the 126 bed hostel, including managing a fun team of housekeepers, night managers and event managers. This is an incredible opportunity to work in a fun, action-packed social setting while meeting amazing people from all around the world!
The role of the Hostel Manager includes but is not limited to the following:
General Hostel Management:
- Managing the day to day operation of the hostel
- Keep state-manager up to date with operation of hostel
- Elevate issues as required
- Respond to guest and staff feedback regarding broken or malfunctioning items and liaise with state manager to arrange and implement a preventative maintenance schedule
- Ensure all guests abide by hostel rules
Staff Management and Performance:
- Staff selection
- Staff work rosters and schedules
- Payment of staff (reception, and night managers)
- Ensure the cleaning team maintains quality standards for cleanliness
- Undertake daily spot checks of rooms
External Contractor Management
- Management of all external contractors including cleaners, pest control companies, fire monitoring, and waste contractors.
- Manage the performance of external contractors and ensure all issues are rectified in a timely manner
Reception and Customer Service
- Maintain accurate online hostel reservation information
- Ensure all emails are responded to in a timely manner
- Ensure high levels of customer service are maintained
- Respond to and close out guest concerns and complaints
Business Development and Strategy
- Implement yield management principles in response to occupation levels, seasonal fluctuations etc. to maximise hostel revenue.
- Ensure that the hostel identifies and meets the changing needs of guests
- Maintain and regularly update the hostel's social media pages
This is a career position with opportunities for upward progression.