Retail Experience Manager - Westfield Penrith

Summary about this job

Detail information about job Retail Experience Manager - Westfield Penrith. Terms and conditions vacancy

• Are you passionate about deliver extraordinary customer experiences?
• Genuine career development opportunities
• Attractive salary package and benefits

Our Story

Every day, we’re redefining the fashion, food, entertainment and leisure experience for shoppers and retailers.

We’re the meeting place for passionate people, ready to make their mark in the incredibly inspiring and ever-changing world of retail.

Be the voice of the customer, partner of the retailer and the eyes and ears of the Centre and deliver extraordinary experiences every day, and ensure the customer is at the heart of all we do.

Your opportunity

Your role and responsibilities will include, but not limited to

• Use retailer, customer insights and listening tools to understand their needs and deliver to exceed their expectations
• Identify areas of strategic opportunity in relation to retailers and customer experience and create short and long-term roadmaps that contribute to improved retailer and Centre performance
• Build and nurture a customer centric culture and professional partnerships with all stakeholders to ensure Scentre Group is recognised as the leader in Centre Experience and Retailer Partnerships
• Resolve issues and influence internal stakeholders for the best business outcomes aligned to Scentre Group purpose and strategies
• Engage retailers on the implementation of asset’s community plans in alignment with the Scentre Group Community Strategy and purpose
• Having an understanding of the broader retail market, industry trends, customer and community expectations

What will set you apart from the rest?

You will be a passionate, dynamic, self-motivated individual who enjoys working in a high performing culture.

• Tertiary qualified desirable but not essential – preferably property, business, retail or hospitality
• 2+ years’ experience in retail property management or with a national retailer, wholesaler, hospitality or entertainment, leisure or services organization
• Skills -Commercial acumen, customer experience/guest services, communication, negotiating and influencing, building relationships, executive presence/represent the company
• Entrepreneurial spirit, team player with passion and integrity
• Ability to adapt to a 7 day a week dynamic environment

What sets us apart from the rest?

• Diverse career paths across our vertically integrated business
• Ability to innovate in a company that not only encourages it but will facilitate it
• Competitive Benefits including Volunteer Days to work with our charity partners and health and wellbeing discounts.

We encourage and support our employees to find balance in their work lives and what is important to them outside of work by embracing a flexible approach to how they work. If you're able to perform the requirements of the role and need some form of flexibility to do so, we're open to your application and ideas on how we could make it work.

If this sounds like you, apply today to make extraordinary happen!