Coffee Care Specialist

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Join our team as a Coffee Care Specialist and hang out with our customers all day chatting about coffee, cleaning machines and troubleshooting

Summary about this job

Bar & Beverage Staff

Company: JACOBS DOUWE EGBERTS AU PTY LTD

Location: Melbourne

Work type: Contract/Temp

Salary: Great base + FMV

Phone: +61-2-7688-5448

Fax: +61-7-1690-7372

E-mail: n\a

Site:

Detail information about job Coffee Care Specialist. Terms and conditions vacancy

  • Entry level role into coffee industry
  • Base + Super + Car + Phone + Laptop – spend your time on the road
  • 12-month contract working full time hours

Are you passionate about all things coffee? Join our team as a Coffee Care Specialist and hang out with our customers all day chatting about coffee, cleaning machines and troubleshooting minor issues. Perhaps you have been a Barista but don’t want to get up early anymore? Or perhaps you have been front of house but don’t want to work weekends forever? Join us now in this contract position working Monday – Friday. Maybe you have made your break into the corporate world but want to join a large, global organisation?

This is an exciting opportunity based all over Melbourne for you to make your mark in Australia’s leading pure play coffee company! If you are a passionate, practical and positive person looking to join a leading global organisation in a role where you will further develop your technical and customer service skills, please read on. 

Known internally as Coffee Care Specialist you will:

  • Coordinate the installation of automatic and espresso coffee equipment
  • Provide training to our customers to ensure they are competent in the cleaning and correct use our machines (with a focus on customers in Healthcare and Corporate segments)
  • Visit your customers on a regular call cycle, to provide ongoing service, troubleshooting, basic repairs and maintenance (non-electrical) 
  • Act as a coffee champion, promoting and highlighting our great business and products 

We will train you on all of the specifics but being a coffee lover will certainly be a good start! 

To be successful in this role you will be able to demonstrate:

  • Outstanding customer service skills with recent experience providing a memorable and outstanding customer experience (hospitality role would be an advantage)
  • Technially minded with some experience with related equipment would be an advantage
  • Natural ability to build rapport and relationships
  • Ability to keep calm under pressure 
  • A full valid Victorian driver's license is required (a company vehicle will be provided)
  • Be willing to undertake a full pre-employment medical examination (lifting is required)  

What we can offer: 

  • Base salary + Super + Car + Phone + Laptop
  • Intensive induction, training and support
  • An opportunity to be a part of millions of people’s lives by putting the coffee cup at the centre of the conversation 

At JACOBS DOUWE EGBERTS we can offer you the opportunity to join a highly successful global, yet local, coffee company at an exciting time of development and growth.  We have a strong focus on developing our team members through a series of on the job challenges, coaching and training with the support of the right tools and technology. This position offers appealing remuneration and a suite of benefits,  some of which may include: Employee Assistance Program, gym membership discounts, wellbeing programs, free products, additional leave for you to volunteer or move house, paid parental leave, additional superannuation options, access to professional training and facilities, rewards and recognition programs, option to purchase additional leave, summer hours and so much more!
We are proud of our collaborative company culture and operate with a team of dedicated professional individuals who share the company strategy and vision. We are an equal opportunity employer and encourage applications from a diverse range of suitably qualified candidates. Please be advised that shortlisted candidates may be required to undertake pre-employment medical and background screening including reference checks. 
If you fit the above description apply online today, or contact Ali Barfoot, Talent Acquisition Manager on 02 9551 3423 if you have any questions. To learn more about what it’s like to work within JACOBS DOUWE EGBERTS please click here: https://www.jacobsdouweegberts.com/careers/The-Associate-Experience/ 

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