Front Office Manager - Tourist Park, Cape Hillsborough QLD

All vacancies of AustraliaHospitality & TourismFront Office Manager - Tourist Park, Cape Hillsborough QLD

Meeting people from all walks of life in combination with managing front of house service to ensure client satisfaction and business progression.

Summary about this job

Management

Company: Cape Hillsborough Nature Tourist Park

Location: Mackay & Coalfields

Work type: Full Time

Salary: n\a

Phone: +61-2-7194-6685

Fax: +61-2-3033-6333

E-mail: n\a

Site:

Detail information about job Front Office Manager - Tourist Park, Cape Hillsborough QLD. Terms and conditions vacancy

  • Opportunity to play a key role in our fast growing business
  • Beachside location within a QLD National Park
  • Known worldwide as location for Sunrise on the beach with Wallabies & Kangaroos

About Us

We strive to maintain a natural, peaceful and safe environment where guests can unplug and unwind whilst re-connecting with loved ones and with nature in our unique and diverse surroundings.

As a team we value:

  • Professionalism
  • Respect for self and other
  • Trust
  • Honesty
  • High work ethic

 

About The Roles

The challenging, evolving and fast paced role at Cape Hillsborough Nature Tourist Park will suit a confident, professional, highly motivated and organised Manager

The successful applicant will be required to live on site at Cape Hillsborough Nature Tourist Park located 40 minutes north of Mackay and 12 minutes from the township of Seaforth.

Salary based with a 5 on 2 off roster including nights, weekend and on-call after hour assistance.

Responsibilities include –

  • Management of team members, rostering, recruitment, training and performance monitoring.
  • Proficient high standard of customer service to ensure satisfaction of all guests. 
  • Reporting to and liaising with Owners and Management Team, responsibility for the daily operation of front office/reception and working with Marketing to drive improved performance.
  • Maintain a safe work environment in line with WH&S procedures.
  • Regular inspection of property and ensuring maintenance of accommodation, sites and the park is at a high standard.   
  • Liaise with Management Team for organisation of, and participation in, Famils.
  • Compliance with all Company policies and procedures

 

About You

A challenging & evolving career opportunity exists as we are currently seeking a confident, professional and organised individual to join the team at Cape Hillsborough Nature Tourist Park.

Your ability to deliver and maintain a customer experience that is of a consistently high service standard will see you excel in this position. The ability to lead a Team in conjunction with Management will bring this family run Tourist Park to the next stage on its journey to becoming the destination for families of all ages to reconnect and enjoy all that nature has to offer.

The suitable applicant should have but not limited to the following:

  • Proven success in a hospitality management role
  • Strong working knowledge of reservations systems, preferably Newbook software; management of online reservation channels and ability to utilise Microsoft office suite daily
  • Demonstrated ability to train, interact with and lead a team of highly motivated individuals
  • Proven ability to build relationships with all our customers and guests
  • Demonstrated ability to build brand awareness within the local community, and the domestic and international market (ATE)
  • Exceptional business skills and problem solving
  • A high level of communication skills
  • A high level of attention to detail
  • Flexibility to work weekends and public holidays
  • Current RMLV, drivers licence and ideally have a First Aid Certificate
  • A clear National Police history and working with children check

You must have full working rights in Australia

If you are looking to join a successful team who are increasing their footprint locally and internationally then please send us your application with a cover letter telling us why you think you would be a great fit using the Apply For This Job button.

Please note that only shortlisted applicants for this position will be contacted. Applications are assessed daily and the advert will be closed off when sufficient suitable applications are received.

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