Porter
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Are you naturally a confident person who is able to approach people and initiate conversation with our guests? Join our enthusiastic and...
Summary about this job
Front Office & Guest Services
Company: Mercure Gold Coast Resort
Location: Gold Coast
Work type: Part Time
Salary: n\a
Phone: +61-3-6826-8535
Fax: +61-8-1990-1031
E-mail: n\a
Site: n\a
Detail information about job Porter. Terms and conditions vacancy
Are you naturally a confident person who is able to approach people and initiate conversation with our guests?Join our enthusiastic and friendly Front Office team as a porter. Reporting directly to our Head Concierge and/or Assistant Manager, you will be responsible for:
- Ensuring the highest degree of customer service and presentation of the hotel.
- Timely and efficient delivery of guest amenities
- Making recommendations and reservations for our guests on local attractions and ensure the security of our guests and their possessions
- Assisting guests to and from rooms with luggage
- Assisting the team to create an extraordinary atmosphere and memorable experiences for our guests by providing them with up to date information of the surrounding areas
- Regular checks of the lobby and public areas ensuring they remain clean and presentable at all times
- Parking cars and booking transport for guests
- Flexibility to work a 7 day rotational roster. Including week-ends and public holidays
- Excellent standard of personal presentation and customer service
- Basic computer and telephone skills
- Excellent interpersonal, and communication skills
- The ability to work within a team environment
- Excellent organisation and time management skills
- Previous experience with Opera or Fidelio desirable however not essential
- Current full manual drivers license
- RSA desirable however not essential
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