Travel Consultant

Summary about this job

Detail information about job Travel Consultant. Terms and conditions vacancy

• Help our members purchase their holiday of a lifetime!
• Work in a dynamic team passionate about providing exceptional customer service
• Great location, staff perks and flexible hours

Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 3.2 million unique travellers each month with exclusive limited time offers at 'insider' prices.

We are looking for Travel Consultants to join a high achieving customer sales team in South Melbourne working full time in our outbound (warm calling only!) team.

The Travel Consultants will be responsible for the successful management of sales activity and overall customer experience for our member base of over 2.5 million! Managing a high volume of interactions, you will support customers in purchasing one of our packages, helping them to create an incredible travel experience with Luxury Escapes!

Travel Consultants are empowered to provide end-to-end customer sales service including positioning flights, and other options to help our members have the best experience with Luxury Escapes.

In the role you will:

• Respond to, and make sales inquiries by phone, electronically or in person.
• Answer simultaneous customer enquiries promptly, competently and professionally.
• Offer excellent customer service by providing customers with general information relating to services, packages and pricing.
• Recommend workable solutions that meet the needs of the business and customer.
• Provide our members with full package upgrade options.
• Ensure daily prompt follow up and ownership of customer sales enquires.
• Display initiative in customer solutions and team engagement.   
• Resolve customer complaints where applicable and within specified timeframes or refer to the correct department to ensure commitments are followed through to resolution.

You are someone who is:

• Personable, approachable and professional and love helping customers to find the perfect luxury holiday
• Flexible with your availability (Monday - Saturday, 9am and 7pm)
• Exceptional verbal and written communication skills, pay close attention to detail and extremely passionate about customer sales.
• Expert in phone and email customer service, and experience in the travel industry is a plus!
• Driven to succeed, enjoys a challenge and working to achieve goals

What's in it for you?

• Flexible hours and weekend work.
• Competitive remuneration package!
• First class health and well-being program including onsite massages, yoga, meditation, corporate gym memberships and daily breakfast
• Fun & flexible working environment - work hard and play hard with 24/7 table tennis, Friday afternoon onsite gatherings (wine included!) and monthly celebration & recognition programs

If this sounds like you and you feel you have the skills and experience to meet the requirements of the role, please apply via the link below!

https://luxuryescapes.bamboohr.com/jobs/view.php?id=8