Guest Service Agent

Summary about this job

Detail information about job Guest Service Agent. Terms and conditions vacancy

Do you have the ability to make people smile?

Enjoy telling visitors about the things that are a ‘must see’ during their stay?

A 4.5 star hotel in the heart of Melbourne, Mantra on Little Bourke offers plush accommodation ranging from Studios to 2 bedroom self-contained apartments. Its facilities are first class and includes an a la carte restaurant and 24 hour room service, while Its location allows quick access to transport links, boutique shopping, famous eat streets and lots of cultural hotspots.

We are currently looking for a motivated, bubbly and vibrant
Guest Service Agent
to join our friendly Front Office Team.

Often the first point of contact for our guests, your strong communication skills will shine through in this role by delivering service excellence from check in to check out and everywhere in between. A wide variety of tasks will ensure that every day is different from selling the hotel’s facilities, taking reservations and maintaining guest accounts to recommending and selling tours to local attractions.

You may have previous experience in a similar role, or you may be a customer service superstar in a different industry, either way we would love to hear from you.

There are a few things that will make you shine in this role, having energy and a positive attitude, a genuine customer service focus and a dedication to always making our guest’s smile during their stay. We are seeking someone who goes the extra mile to provide a memorable guest experience with the ability to multitask, work under pressure and think on your feet to quickly resolve issues.

If you're an energetic hospitality professional with a passion for customer service, Apply now!

After more? Follow us on Instagram #CheckinwithMG or mantragroup.com.au/careers