Branch Manager
Collaborate, communicate, inspire, motivate, and lead our successful rental team in our Alice Spring branch.
Summary about this job
Management
Company: Apollo Motorhome Holidays
Location: Alice Springs & Central Australia
Work type: Full Time
Salary: n\a
Phone: +61-8-1730-5948
Fax: +61-2-8350-7456
E-mail: n\a
Site: n\a
Detail information about job Branch Manager. Terms and conditions vacancy
About the company
Apollo Motorhome Holidays is a division of Apollo Tourism & Leisure Ltd (ATL). ATL is listed on the Australian Stock Exchange and is a multi-national, vertically integrated manufacturer, rental fleet operator, wholesaler and retailer of a broad range of recreational vehicles, including motorhomes, campervans and caravans.
With locations in Australia, New Zealand, the USA and Canada, opportunities to join our team at any level are endless. Explore a new career in anything from customer service to management, either at our branches or within our Head Office in Brisbane.
Operating 23 branches across Australia and New Zealand, the USA and Canada, Apollo's continued growth and success ensures career stepping stones are always available.
Your future at Apollo is limited only by your imagination. Our dedication to staff development is a reality, not just a slogan.
With every role making real contributions to the business, you have the unique opportunity to make history as part of the Apollo success story.
The role
In this role you will collaborate, communicate, organise and manage the day-to-day operation of our Alice Springs Rental Branch. You will lead and motivate the rental team who are experienced Vehicle Maintenance and Guest Service Officers (team of 4-6).
Your aim is to ensure outstanding service to our guests while minimising costs and maximising fleet availability. A largely an autonomous role, you will report to the Branch Operations Manager (in Brisbane) and be held accountable with closely monitored key performance indicators.
Your main daily tasks include:
- Ensuring guest service at the highest standard
- Resolving guest relations issues
- Motivating the team to achieve ancillary sales targets
- Ensuring vehicles are maintained according to schedules
- Managing vehicle repair requirement, including supplier management
- Managing stock of spare parts and vehicle equipment
- Maintain vehicle cleaning & maintenance standards by liaising with contract cleaning supervisor and workshop supervisor.
We don't just sell Motorhome Holidays, we sell an experience!
The position is based at our Alice Springs Branch and is a permanent full time role with approximately 38 hours - five days per week between 8am and 5pm (plus some reasonable overtime). The position requires some weekend work as per roster.
Skills and Experiences
We are looking for a well-organised and team-focused individual with a passion for guest service, who can communicate relevant issues to peers, senior managers or other stakeholders. A focused approach toward attainment of KPI's and business plan strategies should be a primary driver.
To be effective in this role, you require good communication skills. You will know how to train and motivate a team of Guest Service and Vehicle Maintenance professionals to provide the best experience to our guests every time.
You should possess the following skills and experiences to be successful in this role:
- A minimum of two years experience in a managerial role leading small teams (Rental or tourism industry background highly regarded)
- Experience in ensuring high levels of guest service, combined with effective complaint handling and conflict resolution
- Good time management and self-management skills
- Sound computer skills
- Calm and polite composure when under pressure
- Friendly, positive attitude
An open driver's license and immaculate driving record is essential. An automotive trade qualification or mechanical aptitude is useful but not essential.
Culture and Benefits
We offer an attractive remuneration package and sales-based incentives. You will be able to take advantage of our generous product trial policy. This includes two days of paid camping leave per year (in addition to your annual leave entitlements). You will be invited to our annual conferences in Brisbane (usually in November) and work with a team of dedicated professionals who are keen to advance personally and professionally.
If you are looking for a challenging, yet, rewarding role within a small and supportive team, and you believe you possess the required skills and experiences, then please apply now.