Travel Supervisor (TR003)

Summary about this job

Detail information about job Travel Supervisor (TR003). Terms and conditions vacancy

• Chance to lead a team of travel professionals
• Busy retail location in Westfield Carousel
• Competitive salary and great benefits

To apply for the below position, please submit your resume and cover letter directly to: [email protected]. In the email subject line, please include the FULL position title and reference number.

Are you a dynamic and innovative leader with the ability to inspire others in a high performance culture? With an extensive local membership base, RAC Travel Carousel provides an exciting opportunity for a motivated professional with a real passion for the travel industry. If successful, you will build on our member-focused approach while increasing our market presence through great leadership and excellent customer service.

As a supervisor, you are provided with ongoing support and strategic direction to effectively grow your team’s skills and knowledge. This role allows you to stay connected to what you love by managing your own small portfolio of clients, as well as completing daily leadership duties that are vital to the everyday running of the office. 

Reporting to the Travel Area Manager, this position is a permanent, full-time opportunity.

What will you be doing?

• Lead your team and drive growth to achieve targets
• Monitor and coach staff performance
• Design and tailor travel packages to suit the needs of our members
• Interview, recruit and train suitable applicants to build your team
• Foster a positive and competitive work culture 

What are we looking for in you?

• Previous managerial experience within the Travel industry (essential)
• Proven sales experience, including coaching for sales performance
• Sound written and verbal communication skills
• Ability to consult alongside supervisorial duties
• Well-travelled individual whose product and destination knowledge stands out
• Expertise in fares and complex itineraries
• GDS proficiency – Sabre and Sabre Agency Manager required
• Follow company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, ticketing, Phase IVs, ticket exchanges and changes, and CRS and GDS productivity
• Excellent communicator and professionalism
• Work as a team member and assist other agents as needed in completing all functions related to servicing the client
• Provide solutions to any travel-related problems clients may have experienced with arrangements
• Provide solutions to client related problems and complaints

What can we offer you?

• Attractive remuneration package with an uncapped commission scheme
• A supportive and connected supervisor team with strong upper management support
• Competitive salary package, inclusive of base salary, uncapped earning potential and Superannuation
• Opportunity to work for one of Western Australia’s most trusted and iconic brands
• A very active Social Club
• In-house Health and Wellness programs and Platinum WorkSafe Certification

We are looking for an enthusiastic individual who will thrive in a culture of continuous improvement. For you to be considered, please upload your cover letter and resume showcasing what you can bring to the team and why you are right for this role.

If you are shortlisted, you will be invited to complete an online automated video interview as part of our screening process.

Applications close Monday 23 July 2018

If you would like further information or a confidential conversation about this vacancy, please contact Tegan Rattew on 9436 5385.

To apply for the below position, please submit your resume and cover letter directly to: [email protected]. In the email subject line, please include the FULL position title and reference number.

About RAC

RAC is one of Western Australia’s most trusted brands and has been a part of the WA community since 1905. From our origins as a motoring club, we have grown to an organisation of over 1400 employees serving more than 1 million members with a diverse range of products and services.

As an Equal Opportunity Employer, RAC encourages applications from all cultures, genders and abilities. At RAC we innovate and craft, advocate and campaign, challenge and reinvent. We want to be WA’s most valued organisation and our people are at the centre of this. We need people who want a career not just a job. We want motivated people who see the bigger picture and strive to make things better for our members and WA. If this sounds like you, then we would love to hear from you.